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"The rooms were definitely not very clean at all. They look like they had been renovated but not kept up. We originally book a king suite(2 room suite) and were told they only have one of them and it was "out of order" due to a water leak. They didn't tell us this until they had already checked us into a room they knew was incorrect and I asked about the mix up. Anyhow, we worked out that issue and I was fine with staying in the current room and they were accommodating and gave us one night of our two free. It wasn't a horrible stay but the rooms were quite dirty and we had absolutely no towel bar or anywhere to hang wet towels after showering. There was dried CHUNKS of food on the couch and spots on the sheets. They was quite a bit of dirt around the toilet and the couch also. The breakfast was lack luster. Waffles, some fruit, oatmeal and sausage that looked a few days old. Also VERY watered down juice. Overall it wasn't the worst place I've ever stayed and the staff was friendly. "

"Lovely view of downtown Cleveland and the old trust building that is Henien’s!"

"Staff is wonderful which compensates for the lack of amenities! You have to park in a garage and haul your luggage to your room, down ramps and stairs! There was no hot water for showers, luke warm water only. The air conditioner did not go below 70 in the room. "

"Big room! Easy check in"

"As expected. Very nice"

"The property was well kept. Staff was friendly "

"We always love staying at castaway Bay. A few disappointments this time. It seems they opened and closed a lot of the slides. We went to get ice cream on Saturday night and they were out of almost every topping. They said they were out of sprinkles but I saw a box there on the counter. I think they just didn't want to open the new box because it was the end of the evening. There's not a lot of other options so they should cater until the end of the day. "

"I arrived late. There was no food other than truly inedible stuff at the bar, where the staff did not welcome being disturbed. But the front desk staff were great and the concierge was wonderful! He's what accounts for the five stars "

"I liked the hotel, but the pool was way too cold, and no one bothered to clean my room in the two days I was there."