Search Holiday Rentals in Royal Borough of Kingston upon Thames

Although I have stayed at 5 star hotels on several occasions, I was amazed by the standard of service of this hotel. All the hotel staff were extremely polite and gave the true meaning to the word "valued" customer. From the first time I entered the hotel it was a different experience all together. Despite the good service at other 5 star hotels, I could always find a small detail missing. I am not picky, but when it comes to top service I know what to expect, and notice when something, as small...

Really welcoming staff, lovely room, bed comfy, room really clean and well thought out, a little gem if a hotel near to Kingston, parking on site tricky as only three spaces and all permit holder parking nearby, but staff really helpful with this, breakfast at 0730 but missed as had to be somewhere for 0800 and not prepared for guests going down at half seven. Options looked amazing thought. Will definitely stay again as want to sample the menu 😀

Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!

This hotel is superb , the staff were excellent form arrival to departure and there was nothing they wouldn’t do.

The staff are so welcoming and the property is amazing. The garden is lovely and the room was very clean. Breakfast was excellent. Special shoutout for Moamen who was very helpful and welcoming to us. Thank you

Friendly & warm welcome - first class service - very clean throughout, comfortable beds and quiet for such a central Mayfair position.

Great service and super clean

Beautiful place.. amazing staff and beautiful piano bar too boot!

Can't get a better location, near to Piccadilly Circus, Trafalgar Sq, Buckingham Palace...the hotel itself is immaculate, the double room was of a reasonable size, the bed so comfortable and bathroom well appointed. Shower was excellent, complimentary drinks on arrival and cookies and cranberry juice / water in the room. Downsides..not many, view was terrible and there was a slightly unusual smell in the room which you only really noticed first entering.

Charming hotel, attentive service, very comfortable room and bed. Would stay there again and would definitely recommend

A beautiful building, very tastefully decorated and furnished, staff could not do enough for us. Would definitely recommend.

Beautiful hotel ...1 of the best breakfasts

First impression of the hotel was not great as the lobby and lift are very small. However I am happy with the room and found the staff extremely helpful generally. It’s great to hear the staff telling American tourists about the history of royalty :)

From our arrival at the property we felt very welcome and comfortable. From Marks initial greeting on reception to all orher aspects of our stay we were extremely happy. This business , 52.years in the making with Marks father and uncle is a very slick family run outfit. All staff we encountered including chambermaids were exceptional. They could all not be more helpful and gave valuable information where needed about things like where to get the Uber boat from rather than walking to the City...

Great staff. We mentined it was our anniversary on arrival at 1am (in passing) and next day returned to find a free bottle of champagne and signed card. A really nice touch. Staff were really helpful and friendly and hotel was really great quality. A fantastic place.

Great hotel stay, couldn’t fault anything about this hotel. Great selection at breakfast. Rooms cleaned everyday, good standard of housekeeping. Aldgate/Tower Hill tube stations only 5 mins walk.

Loved the rooftop pool and fact it had long opening hours was amazing They left Prosecco and a treat as a surprise to make the special birthday weekend even better. Thanks art hotel I’m already googling my return!

Overall very good value for money