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"The hotel was not nice at all, the rooms were okay but very small. The bed was itchy "

"If you’re a Black solo traveler especially a Black woman please be cautious here. Not all, but some staff and security were very unwelcoming and I experienced racial discrimination. Just something to be aware of."

"Excellent service, amenities, and pet friendly. "

"Very friendly and accommodating staff at the front desk! Room was spotless and the full English breakfast was a wonderful way to start the day!"

"Internet was ok 👌 "

"Great location"

"Hotel was horrible. Room was hot. Air conditioner only blew hot air. Mattress was hard. Elevators were always crowded. "

"Excellent location to the tube and bus station for both of my tours. Breakfast had a lot varieties and delicious. My 19 year old son was denied check in as my flight was delayed until the next day, even though his name was listed as a secondary guest and room was paid in full. I had to change my booking to reflect the reservation to have his name as primary. This should not be necessary, but he was allowed to have a room afterwards. It was tiring for him to arrive after flying in from the U.S. and stressed that he didn’t have a room. Staff should have looked at reservations carefully first time to see all the names of guests. Besides initial frustration, room was adequate and completely renovated. Recommend to stay here again in London."

"Great location, great rooms, excellent care by staff."