Search Hotels Near Diani Snake Park, Mombasa

"There was no gym even though it said it had one-wanted to leave but the refused to refund me and said it was hotels.com's fault the listing was wrong."

"The resort is wonderfully located. Overall our stay was ok. The staff was not attentive to the small things. Large wait times for service at meals. The whole property could use some upgrades. We usually stay at the Sarova Whitesands. I think we will be headed back there next year. "

"Beautiful property with a lot of potential. Wonderful staff, but that's about it. The property is in terrible shape. It needs pest control, better bedding, bathrooms, food and entertainment "

"The facility was excellent. Staff/ food was excellent and especially Valentina who gave Me a great massage that felt out of this world , it was the peak of the stay ! "

"Food could be improved "

"We recently checked into your hotel and unfortunately encountered several issues during our stay. Upon arrival, we were informed that because we hadn’t pre-booked breakfast, no meals would be available the following day—even if we wished to pay for them—due to an event taking place. We explained that we needed access to food due to health conditions, but no alternative solution was offered. Additionally, we were promised a water dispenser that never arrived. Later that evening, the air conditioner began leaking, creating a large puddle of water in our room. To make matters worse, there was no phone in the room to contact reception for assistance. We eventually had to switch rooms late at night, which caused further inconvenience. Thankfully they located us to a much better room - no longer flooding. It is a beautiful place for events and wedding. "