Khách sạn Frimley Green

"I was double charged for breakfast on day one, still waiting for refund to cr card. It's only 12.5 pounds, but it was assured that it would be refunded if my stay included breakfasts"

"Charging guests who drop off bags at the front door is ridiculous. Guests should be comped the airport access charge"

"Great location near the airport and walkable to Terminal 5. Very clean hotel and rooms with friendly staff. I would definitely stay here again."

"Very friendly and attentive staff, location brilliant for T2."

"Good stay."

"."

"Buen servicio"

"Staff very helpful especially Arbis.Pod very convenient and fast to terminal.Nice hotel near Heathrow"

"Fantastically convenient. Excellent service, good facilities. Rooms in good condition"

"Perfect stay for what we needed."

"I was disappointed with my experience. I had just completed payment when I realized my flight had changed and I could leave that same day. I immediately contacted the hotel to explain the situation, but they refused to provide any refund, strictly citing their cancellation policy without showing any flexibility or empathy for the circumstances. Additionally, the hotel was uncomfortably hot, and although the room was advertised as having air conditioning, the unit was not working. While I...

"Very clean and quiet. Family room was nice size. Staff were very accommodating.Would highly recommend"

"Very relaxed Feel About the place."

"Nice hotel, close to the airport, shuttle service for lower rate, nice breakfast included"

"We had a standard room which was clean and well equipped with good air conditioning - which was needed. The only small downside was that no one came to ask what we wanted to drink with our breakfast so we had to approach one of the staff. Very good buffet lunch."

"There was no air conditioning, and the room was extremely hot and stuffy. A member of staff told us they would provide an additional fan, so we went to reception to ask. We were told a fan would be sent to our room, but after waiting over an hour nothing arrived. When we returned to reception, we were then told that no fans were available. We were also not given any information about breakfast, including where it was served or the opening and closing times. The hotel was extremely busy due to...

"I've stayed at the hotel many times in the past before it became a Warner hotel. Although the facilities are still excellent I was a bit disappointed in the quality of the food in the Market Street restaurant (both evening meal and breakfast). Perhaps it was just that the previous standard as a business hotel was higher than current. We also could not get air-conditioning working in our room ((2021) this appeared to of been a problem for a number of the visitors."

"We had an early morning flight out of terminal three so we stayed at aerogel the night before. It was perfect. So convenient and the room and amenities were much better than expected."

"Drunk male receptionist took ages to check us in , then given me a room I haven’t book . I have booked one family large room 145 - two green standing single beds and double bed room and I was given one double bed , one single and pull out of this bed to sleep on the floor type matrasse bed , when I questioned this he said that I was suppose to be told this when booked - nonsense I booked via this page with photos of the room - freestanding two single beds !!!"