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"Staff could make more of an effort to greet customers and at checkout. Customer service needs to be improved and a smile would help."

"Great location for public transit. Many places to eat nearby and some nice pubs in area. "

"The room was not well maintained at all. We found bed bugs in the bed and a dead worm in the bedding. For the disgusting incident, the hotel removed the one room service charge on the bill. I can guarantee that I will never stay at this Hilton Doubletree again "

"Love it so much traveled from USA stayed in the duplex so nice!!! This place center to everything went out to an Afro beats club and restaurant a block over was amazing! I’m coming back in a few weeks I didn’t get enough staying here again!!!!! So so nice "

"Great place, close to everything! Great staff and restaurant and a really cool spa. "

"Was able to check in at 1:30. Had a good night's sleep and a good breakfast. Staff excellent."

"Breakfast was nice Bed was rock solid, most uncomfortable hotel bed I’ve stayed in Room was too hot and couldn’t switch off the heat or turn below 18 Shower pressure was rubbish and either too hot or icy cold EV chargers didn’t work "

"Great location and great hotel. Would stay here again. "

"Hotel very convenient for bus station and entertainment venues such as the Pavilion, the Royal concert Hall, and the Theatre Royal. Enjoyed the quirky decor and the appearance of the hotel inside. Staff were helpful at check-in and in the bar.The room would have benefited from having tea making facilities in it, and there wasn’t even a plastic cup to be able to have a drink of water, so I feel that could’ve been improved."