Khách sạn Hakalau

"Took forever to get my luggage from the bellman who was never there, The front desk woman was also not very friendly."

"Fantastic historic older property, very well maintained. Great layout and superb location. Host was super nice. Comfy bed and linens. Plenty of excellent amenities. This is our new go-to when visiting Hilo. Highly recommend!"

"The property is very nice and green. Well kept grounds. Very quaint. I stayed in the bungalow unit and it was very easy to get I to. Check in instructions were easy to follow. The unit was very clean and had everything I needed for the two nights I was there. AC worked well but it was loud. Eventually you get used to it. Shower had a good supply of hot water. The bed was comfortable. I am sensitive to detergents with smell so I had a hard time with that. Maybe cut down on the scented...

"I understand this was an eco lodge. However, there is no air and little cross breeze. Our bed was broken, there were not enough towels (only 3 for 5 people), we were encouraged to shower by turning the water off while we used soap, the pots and pans were so dirty that some could not be cleaned. The worst was that the staff was unprofessional. They did not communicate effectively, they were dismissive about simple requests (like "how to check in") and once we did check in we NEVER heard from...

"Clean room, staff are very nice. The waterfall is the highlight"

"Absolutely lovely property at the very top of a hill overlooking Hilo waterfront. The owners are very friendly and helpful if you need them. Otherwise, you never know they’re there. Perfect get away. Close to everything."

"This place is beautiful and charming. My self and my two horn h children stayed on the first floor in the large suite with two beds and a pull out futon. Unfortunately, the entire third floor was rented out to a family who were extremely loud. The children continuously ran around the floor and one evening the family had a party that was completely out of hand. I think the children were rolling pool balls on the floor and bowling with them. It was awful. Complaining did not cease the noise,...

"Everything was great, the host sent the check-in information in advance, the bed was good, the shower was good – essential things after a long day of hiking in the national park"

"The property was very nice. Great location. The only issue was the laundry room and the dryers not drying your clothes. The tv service was spotty which I think was due to unstable internet. Only one person in our party wanted a functional tv so he was unhappy with that. Everything else was perfect."

"Pancakes were awesome! Staff very helpful"