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"The hotel is not new but it is clean and has delicious breakfast, especially pho and eggs. The staff are the best thing and the reason I give it a high score. Jimmy and Sulli are extremely friendly and enthusiastic. Jimmy introduced me to all the points of interest on the map. He also introduced many quality tours at very good prices. Unfortunately, we had planned a long time in advance and had booked all the tours already."

"The stars of this hotel are the staff. From the moment we arrived, welcomed with a drink and nibbles, to our departure, the staff were so lovely. Ready to help with any information required and suggestions to make our stay special. The beds were the most comfortable of our whole trip, with lovely pillows we slept very well."

"Amazing location - staff super friendly and attentive. Van Le (Amanda) was a stand out on service. "

"My wife and I were greeted at the door, the customer service only increased from there. We were both pleasantly surprised with the hotel, the best place we stayed at by FAR! Would recommend to anyone that would listen, this hotel is great the property is well kept, the service is absolutely amazing, this hotel will do anything to meet and exceed your requests! 5 stars, 10/10, would definitely stay here again! "

"Loved this hotel. The location is perfect if you want to spend time in the Old Quarter/Hoan Kiem area. Staff and all accommodations were great. Buffet breakfasts were delicious and offered wide variety of foods (different every day). They were very helpful in arranging day trips and helped us get to our next destination. The St. Augustine room we stayed in was a bit small but very comfortable (as was the mattress…I often have problems with hotel mattresses, but not here). Highly recommend!"

"What I didn't laik the room 402 to smol window not good ventilations "

"Great location with very helpful staff "

"Great location in old quarter. Walking distance to everything, shops, restaurants "

"At the center of old quarter. So many options within 5 minutes of walking. Highly recommend this hotel. The staff is so helpful and cheerful. "

"Fantasic stay. From the outset we were greeted with friendliness. On check in we were given tea and information, and our bags were taken to our room. Stylish and comfy rooms in a great location. To date this is one of the best hotels i have stayed in and you are made to feel incredibly welcomed. "