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" It was difficult to fault this hotel. It's location, amenities and atmosphere were all excellent. The staff were outstanding as was the buffet breakfast is very good I've had the pleasure to enjoy. If your in Hanoi, book this hotel, you will not be disappointed. "

"The room was nice and clean, staff was very friendly and helpful. They changed US dollars for us. There is a fair amount of traffic in this area, but it is of course less at night and the rooms are quiet.The breakfasts were good with fresh fruit and pancakes and omplets an option (also free). The location is in the old quarter, close to the lake and market areas.We enjoyed our stay there."

"The stars of this hotel are the staff. From the moment we arrived, welcomed with a drink and nibbles, to our departure, the staff were so lovely. Ready to help with any information required and suggestions to make our stay special. The beds were the most comfortable of our whole trip, with lovely pillows we slept very well."

"I really enjoyed my stay at Lotte Hanoi. The hotel is very clean and the overall environment was very comfortable. The staff were excellent as the service they provided was very friendly and hospitable. The hotel had a lovely view and had great amenities. The hotel is also connected to a department store so it was very convenient to go to for any daily or essential needs. I would recommend this hotel for your stay in Hanoi as it is a great location. Central to hot spots but not dead centre to...

"Great location with very helpful staff "

"Characterful hotel. Nice rooms. Comfortable bed. Decent breakfast. Staff were lovely. Enjoyed rooftop pool. Could do with a bit of a clean up/ maintenance around spa area. Steam room handle is all decayed and coming apart leaving pieces of mouldy wood everywhere. Flickering light by pool. Pool fountain not working. "

"Great location (neat street and not far from night market), seemed ok for the amount I paid (not as good as the picture). Staff friendly and helpful. Lots of outside noise but I guess that Ha Noi all over"

"I liked everything about my stay at this hotel, especially the staff, they were extremely nice and helpful."

"Very affordable hotel with a great location. The staff were awesome and even allowed us some flexibility with our booking. They also gave us a great deal on a Halong Bay cruise. "

"It’s a friendly and convenient "