Khách sạn Heldergem

"The check in was quite long and the guy left the position while I was waiting for my key...then another lady came and gave me a key...When I arrived at the room I found out that someone else was already there....I had to go back to reception and start again... when finally I was in "my" room the wifi did not work at all...I waited half an hour without success....only in the following morning quite early the wifi worked"

"Un buon servizio"

"Top ervaring"

"Everything was excellent"

"Decent room and easy to get into station"

"Very disappointing experience for a five-star hotel. Everything felt overpriced, and even basic things seemed to come with extra charges. Customer service was poor, housekeeping was inconsistent, and staff were not helpful. Traveling with a child, we even had difficulty getting an extra bottle of water. Overall, this hotel did not live up to its five-star rating and was not worth the price. We would not recommend it."

"Alles was perfect en was netjes, personeel bijzonder aardig,"

"The Ghent Marriott hotel is excellent for a stay in this beautiful city. It has the best location, the nicest staff and very good facilities."

"The room was very functional, staff were helpful, I had more or less everything I needed. My only annoyance was that I left the "do not change the towels" message on the door, and this apparently means "don't touch the room at all" - no bed service, no refills for coffee capsules. Apart from that no complaints whatsoever."

"A beautiful hotel in a great location. The rooftop bar was also lovely."

"Love our stay. Clean room. Staffs are very nice. Location…superb!!!! Surrounded by restaurants and train station and attractions are just few steps away! "

"We thoroughly enjoyed our stay at The Pillows. It has elegance without being 'stuffy' and is beautifully furnished and decorated. Our rooms had balconies to relax overlooking the courtyard with gardens and seating for food and drink. We found the beds and pillows really comfortable and appreciated the amenities provided (robes and slippers, toiletries and coffee pod machine). The hotel has several restaurants of different ambiance, one offering a buffet breakfast with a good range of hot and...

"Fijn hotel, alles wordt goed bijgehouden. Schone kamer en douche. Aan te bevelen als je op doorreis bent. Wij verbleven er een midweek. In een kleine kamer zonder kastruimte. Klein minpuntje maar verder prima."

"It is in an excellent location, probably to have two vending machines for drinks and snacks, one in the lobby and the other next to the terrace, and open stairs way from the M floor to the lobby, not just the elevator service. Our stay was excellent. Thank you."

"Très bonne expérience !"

"Great location"

"The room was clean, the AC worked nicely, comfy beds, great stay overall. "

"The staff was very friendly and answered many questions about the hotel and Ghent. They provided a great guide with a map of Ghent - we loved it as it had a summary of each site we visited. There was complimentary water provided. The room was very clean and spacious. The bed was super comfortable. The breakfast was delicious. There was a variety of fruits, cold cuts, cheese, pastries and more. They would make you a hot dish from their menu that is included (fried eggs, bacon, potatoes,...

"Hotel itself was mostly clean and comfortable. Room was a decent size, clean and bed comfortable. Front reception staff very unfriendly, especially the young guy that checked us in. The room cleaner was lovely. Outside of the hotel was revolting. Graffiti as far as the eye can see, homeless people everywhere. Feces and urine all over the pavement (made us feel sick when we left the hotel). The location was good for train station but not great for exploring the main part of the city. The hotel...

"Staff so friendly"