Search Hotels Near Herongate Club, Hungerford

"We felt hotel was very tired. Room 312 was OK but smelt “fusty”, shower took 5 mins to warm up but never got suitably hot. "

"Good central clean hotel with parking"

"The hotel staff were lovely but the room smelt really over sprayed and set off my allergies terribly. The sofa bed was extremely uncomfortable but the bed was lovely ."

"I have stayed at this hotel a few times. The rooms are spacious and always very clean. I find the beds are very comfy. Always have a good night's sleep. Each time I have stayed here it has been very quiet at night, no noise from other residents which is nice. Staff are friendly and helpful. Good facilities to use. Nice restaurant and good food. I would highly recommend this hotel."

"We enjoyed our one night stay however feel there are improvements that would enhance the experience. Breakfast was nice with a good selection and welcoming staff. The welcome wine was a generous touch at check in. The outdoor pool is great however would be improved with keeping the area tidy and organised when guests have left their towels and drinking glasses behind. I found it really unpleasant using the steam room when I noticed a plaster on the floor amongst many hairs, the next day the plaster was still on the floor and proved the steam room had not been cleaned, the sauna was also covered in hairs on the floor. Shame as the facilities were lovely but needed cleaning. I was surprised no slippers were available in the rooms with the robes. Also the water dispenser had not been replenished so on exiting the sauna there was no water available. It felt very low standards that the basics had not been seen to. Check in at 4pm also seems quite late. The room was nice enough for what we needed for a night however if staying longer there’s no wardrobe to unpack, just some coat hooks on the wall. The hotel is great for a night and if you’re lucky with good weather to enjoy the outdoor pool. Although we felt some areas needed improvement we did have a really good time and thought the young staff were very friendly and helpful. "

"Hair cuts for staff. Stronger air con."

"Open access to the gym - a fridge would have been amazing we were in the junior suite"

"Man the receptionist. Most of the time your staff are somewhere else, even mid of the day, no one answers the phone!"

"We arrived late and the evening staff were unbelievably helpful and a special shout out to Zara, a very pleasant lady on the front desk."