Search Hotels in Highland Terrace, Richmond

"Great place… only issue is there is a women at the front desk who uses her phone all the time and deals with people as if they are a nuisance. Rest of the staff is helpful and seem to go out of their way to be helpful."

"Not impressed with the appetizers at the bar. Overall experience was great though. "

"I had a quick overnight stay in Richmond on my way further south. The Omni is always a solid choice as it’s centrally located for going out (Shockoe Bottom area and near lots of restaurants). The staff were all helpful and the room was pleasant. Loved the amenities in the lobby, especially the Starbucks. "

"Great room, nice staff"

"The property is maintained decently and the staffs are friendly. House keeping was done well. "

"The kitchen was fully equipped and the microwave was actually an air fryer.. very 😎"

"The room was clean. Microwave did not work TV kept freezing up and they were doing a renovation which they should’ve gave her a discount no bar no continental breakfast."

"Staff was great but the room was not. It looked like someone had been lying in the bed before we arrived, there were towels missing, the furniture was old and worn, and it was really loud outside the room. Will never return. "

"My experience at this hotel was extremely disappointing. The room door would not close properly unless it was slammed, and the trim around the door was dirty and visibly falling apart. The $20+ buffet breakfast was completely unacceptable — poor quality and not worth the price. More concerning was the ongoing construction noise coming from the adjacent room, including drilling, grinding, and loud music. When I raised this with the front desk, I was repeatedly given inaccurate and dismissive explanations (cleaning staff, outside traffic, nearby construction), none of which aligned with what was clearly audible from within my room. I even asked staff to come to the room to verify the issue themselves, and no one ever showed up. Despite all of this, I was not offered a room change or any resolution. This level of service and lack of accountability is unacceptable. "