4/10 - Kém
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17/05/2024
Không thích: Nhân viên & dịch vụ
Good intentions with bad executions
Booked a double room with early check in at 1pm clearly stated. Arrived at the hotel at 1:15pm but the front desk advised that the room is not ready. When asked about the early check in offer, the front desk said that it is 'subject to availability' or perhaps I didn't select the 'early check-in' option therefore they cannot offered us a room to check in. It wasn't a big deal as we live locally and could have come a bit later if the check in time was given correctly at the time of booking. However, the front desk staff made us felt very unwelcomed by asking to see the 'proof' that our booking has 'early check in' option selected. Had to show the hotels.com app to convince the staff that we were not lying. It's not only wasting time, it totally killed the mood for a relaxing staycation. Afternoon tea on the 12th floor offered live violin & guitar performance. It was a good intention but very badly executed with a couple of unprofessional musicians (chatting and checking phone on stage). The performance felt like a couple of students rehearsing. The atmosphere will be better with some background music rather than the live music.
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Lưu trú 1 đêm vào Tháng 5, 2024
