Search Hotels Near Houston Polo Club, Houston

"I have stayed at this hotel for years, great location and great staff and large rooms"

"Yes, the room was very clean and the staff were very accommodating. The beds/pillows were also comfortable and clean. I am not sure if the dining area is ever used, but that looked like it would be a pleasant place to have some small buffet type breakfast if it were open. Maybe, it is only used on some occasions, and the convenient store located in front of the hotel served my needs for breakfast food anyway. Thanks for doing a great job. I would like to stay there again when visiting Houston."

"Nice clean place. Nice pool, easy, free parking"

"Customer service. We know BAD customer service when we see it, but how often do you see GOOD? Even rarer still is GREAT customer service! Today I personally experienced amazing customer service! My team and I were sitting in the lobby of our hotel (Holiday Inn Express, Houston Galleria) working before our next meeting and I was coughing due to my allergies. Dazhanae came over and offered all 3 of us bottled water. We were thankful and then later she came back and brought me 3 cups... hot water, lemon, and condiments and a tea bag (honey, sugar). She even brought me a fresh box of Kleenex!! No questions about why we were still hanging out working in the lobby, why I was coughing, etc. Just genuine care and concern. I went back to talk to her and get a picture, introduced myself and told her how much I appreciated her. I mentioned I live in Ft Worth and run a dementia day program. She then said, "I started in senior living, memory care!" What a small world! I'm happy for Holiday Inn Express for having such a great employee, but I'm sad for the senior living community that doesn't have this great employee, (but that's another post on retaining those gems that work in senior living over the long term!) "I told her, if my day program was in Houston I'd be hiring her!" It's the little things that make a big difference! "

"I recently stayed at this hotel and was disappointed. The service was slow and unhelpful, and the amenities did not match what was advertised. Overall, it did not meet my expectations, and I would not recommend it."

"Excellent gym, breakfast at bloom and bees was great "

"Lovely staff!"

"The rooms was trashed not clean bathrooms nasty no vent "

"Overall nice hotel, clean, staff was courteous and friendly. The guest next to us had the TV on very loudly all night causing no sleep for myself and my daughter. The ice machine was broken, the hot tub was out of service and when we checked in there was work being done with a jackhammer inside the hotel, making it difficult to speak to the front desk for checkin. All of these things individually are not a big deal but experiencing them all in the same visit made the stay not as pleasant as expected from a Sheraton Hotel."