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" I am writing to formally express my disappointment and concern regarding a serious incident that occurred during my recent stay at your property in Aruba. On my last full day at the hotel, I was out for most of the day on an excursion. When I returned to my room, I entered using my key and immediately slipped, sliding approximately five feet across the room due to a significant amount of water covering the floor. This was not only shocking but also a serious safety hazard. After regaining my composure, I contacted the front desk and maintenance arrived shortly after. However, I was given no clear explanation as to how this occurred. In addition, several of our personal belongings were affected—multiple clothing items were completely soaked, and the divider inside my luggage was also saturated with water. I later spoke with a manager, who unfortunately did not provide an explanation, nor was there any acknowledgment or apology for the situation. The only solution offered was to have our clothing dried, and there was no mention of addressing the damage to my luggage or the overall inconvenience and distress this incident caused. I was told someone would follow up with more information. After several hours without an update, I returned to the front desk and was told the matter had been “handled,” but no further details were provided. When I asked again about my luggage, I was told that I had been offered drying services, which is not accurate "

"The people of Aruba are AMAZING! And I mean everyone. From the hotel to taxis the shops and casinos. Everywhere we went there was a friendly face. The people make this island. Only downside at the hotel is that you have to get up early to “reserve” a palapa. The hotel must allow non residents of the hotel to use them because you can tell who is not staying which is too bad. You need the shade if you’re staying on the beach all day. Food was delicious and it sits on a beautiful beach. We had no problem getting dinner reservations by using their app. Towels are plenty too. Hope to be back and we will stay at the Divi!"

"Wonderful experience! Staff was attentive and an wonderful location!!l. Looking forward to returning!"

"The service and staff were excellent! We couldn’t have asked for anything more. It was wonderful!"

"The disappointment of the beach being across the street AND so rocky and murky is a deterrent for our next visit. There were some great things but that is a big deal for us. We walked down the street and the water was clear and almost no rocks."

"Wonderful property. Excellent breakfast, restaurants. Good service throughout stay. Lots of seating at pool available. Great location and beach area. Only negative is pools aren’t heated. "

"Staff was very friendly and accommodating. Grounds were very well maintained! "

"Such a Beautiful resort! Very friendly, helpful & accommodating staff. Food was delicious & there was an abundant selection of choices. Room was very clean, spacious & well designed with an amazing view! We loved the pool design & resort location on the gorgeous beach! We enjoyed our stay to the fullest & can’t wait to come back again soon! "

"We had a wonderful stay in Aruba! We enjoyed the breakfast buffet every morning. The staff there were so friendly especially Rosa who greeted us every time she saw us. The room was clean and comfortable. Our only complaint was the beach was a little dirty. We often saw garbage laying in the sand. No fault of the hotel just lazy guests. Please keep the outdoors beautiful!!! "