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"This experience was by far one of the best experiences my entire family have had. The service was fantastic, the facilities were clean, the food was delicious, and there were so many activities and things to do. I huge thank you to Alejandro at the reception desk who was a gem, to Jose and Joel who were magnificent at the Beach Bar, to Eduardo who was fantastic at the Snack Bar at Colonial, to Cecilia who was a wonderful waitress at the Hacienda PM buffet, to the chef extraordinaire David at Portofino who’s food was delicious, to Francisco and Jonathan who’s service at Portofino made us feel special, and to our wonderful concierge David and Rafael who were a power team always checking after us and giving us updates for our day….you all made this experience exceptional and one that I wish many other families would enjoy. I am Palladium loyal now for life. Thank you again for all that you did. "

"This place is amazing….! The entire resort is beautiful…..the rooms are clean…the food is great and the staff very very friendly! I already purchased a package to return 😂. Parks were super fun and kind friendly!!"

"Un all-inclusive calme pour se relaxer. Endroit propre et le personnel est courtois. Pas beaucoup d’ambiance à mon goût pour un « adult only ». Pas beaucoup de choix pour le buffet mais par contre on ne manque de rien. Et ça reste un 5 étoiles. Et j’ai vraiment adoré mon séjour. "

"Professional staff, very welcoming. "

"staff are friendly and very nice"

"Very clean room, excellent and responsive staff, and absolutely fantastic Michelin-level meals every night. Of special note were the bartenders of Bar Gaia; Marcos, Eliseo, Francisco, Jeovani, and Tomas, very friendly and quite knowledgeable in their breadth of cocktails."

"I"

"Upgraded to "

"Rooms were very clean. The staff was super friendly highly recommended "