6/10 - Được
Andrea
11/10/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
I really liked this property. It’s well located in Railay, chill and quiet, but walkable to bars and restaurants and amazing beaches. The rooms are very clean and large. Unfortunately, the service at the front desk I received was very poor. Before I arrived, I emailed requesting the private transportation service to the hotel. I’m a solo female travelling from Singapore for work, and I had a lot of luggage I wanted help with. Based on what I had read, I was willing to pay for the convenience of having transport coordinated by the hotel. After 2 attempts of them sending me a credit card link that kept expiring and not working, they told me it was now too late to use the private service and I would have to find my own taxi and long boat. They told me to message with the long boat number when I was on my way, so I could get help with my bags. I got my own Grab at the airport, then purchased a ticket for the long boat, and once I was on it, I emailed to say I was on my way and leaving Ao Nam Mao pier (about 20 mins away from the hotel) I was already on the boat and could not see a boat number. I arrived and nobody was there. On two occasions I asked for transport/tour help and the front desk offered incorrect information. Now when you check in, the hotel does not take a credit card for incidentals in advance. When I checked out at 6am, nobody was there to help me, and so I left and had to provide payment via a link afterwards. Again, with no luggage or transport assistance.
Andrea
Lưu trú 4 đêm vào Tháng 10, 2025
