"Went in May 2026 and was impressed with the hotel appearance but you learn things after the fact. A few reasons I will not return: you have to reserve dinner times on their app(max 2 days in advance), problem is between 6-9pm they are booked up by the members who have first priority. The restaurants are slow to serve food so you will be there over 2 hours. Restaurants: Steakhouse 9/10, Seafood 8/10, Mediterranean 8/10, Italian 5/10, Japanese 5/10, breakfast / lunch buffet 6/10. Went to Isla Mujeres for Mexican food so can’t rate theirs. Inconsistent food, one day lobster overcooked next visit is raw in the middle. Steak medium (their term for medium rare) sometimes perfect, sometimes raw chewy. They just can’t cook broccoli through unless asked several times. Buffet serves Turkey ham from a can, breakfast sausage has no flavor, French toast/pancakes, waffles are bland. Grand Palace/Hard Rock Punta Cana/ Xcaret Arte have just as good or better food. Sushi is sliced very thin like paper. I had to order 8 orders of tuna to get a normal portion (service was slow). Chewy rice with sushi rolls. Italian desserts are bland. The coffee shops have good coffee, the restaurants not. The fish is very good at most all places (grouper, sea bass, salmon, tuna) and room service food is good although sometimes orders get mixed up(order 2 plates get 1 or order 3 eggs get 2). Sauces are hit and miss. Most all cocktails are excellent if you keep an eye out and confirm they are using top shelf"
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