4/10
My daughter's HS basketball team was staying at this hotel which is why I booked a room there. I was traveling as a single parent with two young kids (2 years old and 4 months old). I booked the suite so that I could have the extra space for two pack n plays for the kids. My sister lives in town so I dropped off my kids at her house on Friday around 3 so that I could come check in and get the room set up. The room immediately felt warm so I messed with the thermostat, got things set up and left. I didn't return to the room with my kids until probably 8PM. The room still hadn't cooled down but I decided to push through because I needed to get the kids to bed. The next morning when we were leaving for the day, I said something to the person at the front desk about the AC not working in my room. She wrote my room number down and said someone would look at it. I was grateful and moved on with my day. Again, we returned to our room after a long day of basketball around 8PM and the room was STILL hot and I had received ZERO communication from staff that they were not able to either look at or fix my AC. I put my kids to bed (which was a struggle because it was so hot) and immediately called downstairs. No answer. I call again. No answer. I began calling over and over again from both the hotel phone AND my cell phone. I even had my husband back home calling as well. I tried for over an hour and absolutely no one picked up. How completely ridiculous.
Sarah
Lưu trú 2 đêm vào Tháng 6, 2025
