4/10 - Kém
Ian
25/11/2017
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Long Check In. ALL GUESTS NEED ID!
Phoned from train to find out about key pickup. Arranged 3pm outside Tescos at Victoria Dock where someone would meet us. We were there at 2.55pm. At 3.20 nobody had arrived. Phoned again contact. They would phone their staff member as he could be in building. 10 to 15 minutes later voice from building shouted my name. He was our key contact. Went into reception. Where he left us to take other customers to room who had been waiting for a lost key and had been waiting for over an hour. Our contact went to go and deal with them and he said to us “back in 10 minutes”. He came back approx 10 mins said are you ready. We got up and he said oh just a minute I have something to do. 10 to 15 minutes he was back to take to room. We were quickly shown around the room then he realised had forgotten to take ID and deposit from myself as I booked the apartment. The breakage deposit was taken. Then he also wanted ID from my mum. She did not have any ID on her as she was not driving and does not carry it with her. This was not mentioned for all guests. Said she is my mum, he said I could be a terrorist for all he knew. She said you are joking now. He phoned his boss who told him to get me to phone home and get a photo identification sent to my phone. I did and had passport photo sent. For him to photograph. She felt she was treated like a criminal. It took over 1 hour to finally get our room. Once in the apartment it needed some maintenance. Overall this spoilt our stay. We will not return.
Ian
Lưu trú 2 đêm vào Tháng 11, 2017