I was staying with my girlfriend in the hotel room when we found a roach crawl under the bed so we went to the front desk to change rooms and they accepted. The next room was even worse with intense pee stains and sweat stains all over the bed, hair on the bed sheets and towels, patched holes in the wall that was fixed with a very sloppy job, white stains on the couch, broken air conditioner, cracked shower walls, broken wall outlets, cracked mirror, and very few immunities and towels in the bathroom. The rude staff that accused me of doing all of the stuff to their room. They raised their voice at me when I informed them of everything in the room when I remained in a very calm manor. Extremely unprofessional. I submitted my refund through Expedia and provided them with photographic evidence of the hotel room.