4/10 - Kém
Urszula
Đi cùng bạn đồng hành
23/01/2026
Không thích: Sạch sẽ, tiện nghi, dịch vụ
We got a room advertised as a "courtyard view" that overlooked a construction site and AC units (no courtyard in sight), with mold/gunk in the shower and frayed, old furnishings and decor. The pictures and descriptions on the website were frankly misleading.
What's more, the heating in the room wasn't working at all (in fact, it was blowing extra cold air) - and it was unseasonably cold in Miami (lows in the 40s) during our stay. The front desk staff promised someone would fix this - yet nobody did during the 3 nights we were there. It was uncomfortably cold and made our time in the room unpleasant.
The front desk and restaurant were constantly understaffed - we had to wait at the front desk for ages before someone showed up and the poor servers (often just 1-2 of them for the whole place) at the restaurant/bar were trying their best, but were overwhelmed and service was slow.
At the price point, we weren't expecting luxury but a clean bathroom, heat in the room, and available staff should be the baseline. We contacted hotel management to express our disappointment and heard nothing back. Not sure how this place gets such good reviews!
Urszula
Lưu trú 3 đêm vào Tháng 1, 2026
