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"Staff was polite and kind. "

"very cozy house and environment. But it woulbe be better to have more English "

"Very thoughtful and helpful staff, always offering us heat packs/ umbrella when we leave in the morning. Onsen is small but has both indoor and outdoor areas, good vanity supplies and hair dryer. Location is excellent if you drive and want to be based near the Hoshino resort area. Plenty of things to explore within 20min drive from hotel."

"宿までの道中のキャベツ畑と満点の星が旅の面白さを倍増させました。 そして、宿のご夫婦もとても笑顔で温かく迎えてくれました。"

"Good value for family. Enjoyed the dinner! "

"I have never stayed somewhere with a kinder, friendlier staff. I was blown away by how caring and thoughtful they were."

"A lovely hotel and a really good stay. "

"Large rooms, kind staff. Amazing price"

"Excellent service and great golf course!"

"Lovely stay within walking distance of local cafes/noodle restaurant and the bird sanctuary forest. Great place to use as a base to get outdoors and explore."

"とても快適でした "

"Every thing is perfect staff is very kindly we ara enjoy that place and this houese also very beautiful "

"Wonderful property with wonderful staff. "

"Clean and good hotel."

"We couldn't contact the front desk from our room. Safety issues. "

"This place is very good, will visit again"

"Nice building with nice design and excellent facilities. We highly recommend to everyone and we definitely come again next time. Thanks🙏"

"Very nice Hotel and friendly staff"

"We loved our stay here. The staff was incredibly kind and attentive, and the room was beautiful. The entire hotel maintains a sort of romantic vintage feeling but has completely updated bathrooms and every sort of modern amenity one could need. I would highly recommend this place to anyone staying in Karuizawa. "

"Very beautiful hotel and extremely friendly staffs with wonderful hot springs. "