Khách sạn Tây Bắc Rochester

"Clean room, spacious, breakfast is great."

"You have to request to have your room cleaned. Young adults smoking pot in room and by door and nothing was done about it. Signage clearly stated smoke free property."

"Breakfast is always good at this location. The only down side is that we seem to have issues with getting into the room, so far every time I have stayed here there has been an issue with the key card not working and me having to return to front desk for a new one or having housekeeping assist me. Everything else is fine, the location is excellent, staff is wonderful and food is great! I do recommend this location to friends and family. Kid friendly and their pool is great."

"Cleaness customer service quiet"

"Very nice property and staff. Pool was closed during visit."

"Great stay"

"Our room was clean, there were virtually no amenities; outside the weekdays during the first shift, there is no staff visible to service customers- problems don’t get resolved until the next morning- maybe; scratching inside the wall (some kind of animal; LASTLY AND NOT THE LEAST- WE HAVE AT LEAST ONE OR MORE MICE IN OUR ROOM- NO STAFF WAS AVAILABLE TO REPORT IT, SPOTTED ON SATURDAY AFTERNOON & SUNDAY. HAVE TO WAIT UNTIL MONDAY MORNING."

"A"

"Bed/pillows had all kinds of hair on it. The toilet was NOT clean. I wouldn’t want to stay here again. "

"Great parking, Very clean Gym."

"The staff were courteous and friendly. The room including the bathroom was clean and decently furnished. The room was small but suited our need for just a place to sleep. The breakfast was nothing to brag about although the make-your-own Belgian waffle was the best offering."

"Room was beautiful and, had we been staying multiple days and nights, would have been excellently stocked and very convenient."

"The hot tub and pool was very dirty. Breakfast was ok but you may want to be the first few people down there. For the price i probably wouldnt stay here again. "

"I enjoyed my stay here, the staff was friendly, it was quiet, the bed was comfortable and the exit was right next to my room for easy access to my vehicle. I would definitely stay here again."

"The staff is super sweet and responsive! The breakfast is not so good, so bring breakfast snacks. :P"

"Very helpful staff."

"The rooms have a very strong humid and moldy smell. The location is convenient. Breakfast is good."

"Check in staff was amazing!! Parking was great! Very clean!"

"I would of given this hotel a 5 star review but there was an ant problem in my room. I must of killed 8+ ants- on the wall, ON THE BEDBOARD and bedroom shower. When I called I was told someone would be right up. 30 minutes later I had to call again because I found another on in the bathroom I could not reached. I asked to move rooms but was told there was no more rooms available. I would of hoped someone would of called me in the morning or at least an email apologizing for my...