4/10 - Kém
joni
21/10/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
I was so excited to stay at this property to relax and enjoy the spa.
That was not to happen. I can be to blame, but I thought with this being small boutique exclusive villas it would not be an issue booking the spa. I even inquired about the spa several days before my arrival about that retreat, and have an email response there was room.
Upon check in, I was informed there was availability for a 30 minute spa session for my entire 3 nights I would be there. I was completely shocked.
The staff was so sweet, and tried to accommodate me, but what was supposed to be a peaceful time full of ease, turned quickly into a stressful situation with a fuss over me.
I felt awful for people going out of their way, when I just wanted to slip into the background, quietly.
I am so grateful the staff understood my stress, and confusion to why there was no spa availability.
I will note this stunning property is close to nothing, and is not walkable, so the spa is the attraction.
My villa was gorgeous, but unfortunately I chose not to stay, and find other accommodations bc I could not justify the price to sit in my room, when the purpose to coming to a secluded property could not happen.
Thank you to all the staff for their understanding, and consideration for the situation, and if ever in the area again, I will book (though the menu is not fully online) ALL spa sessions months in advance of arriving.