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"I was quite disappointed with my stay at this hotel, as several issues added up to a poor experience. First, the check-in process was frustrating. The front desk repeatedly assigned uncleaned rooms—not just to my family, but to at least three guests ahead of us as well. This suggests a lack of coordination and quality control. While the rooms themselves are spacious, there are many maintenance issues that shouldn’t be overlooked. For example, our room door wouldn’t close properly and could easily be pushed open, which is a serious security concern. In addition, one of the shower gel dispensers was broken and unusable. Housekeeping was also problematic. If you leave the “Do Not Disturb” sign on past 9 a.m., even if you remove it later, your room will not be serviced at all for the day. This policy was not clearly communicated and is quite inconvenient. Overall, these issues add up, and the hotel does not meet the standards I would expect from a 3-star property. "

"Friendly staff, clean room"

"Arrived and checked in before people who booked and checked in after I did. Given a room with a broken lock. Clerk felt she had to explain how to use a key in a door. Place is run down and declines each year. Far too expensive for the condition. Best Western should be ashamed their name is on it. "

"We loved this boutique hotel. The junior suite was roomy & comfortable. Plus the location in the city is excellent. "

"I’d give zero stars if I could. Rooms and hallways were dirty and had a horrible odor, found mouse droppings in bed of two rooms. Hotel staff (which was not in person) was less than helpful. After 3 attempts at a clean room, we left and booked another hotel near by. We did leave something behind and when we returned to get it, the two people who met us were very rude. After we contacted Expedia regarding a refund since the remote “employee” said the hotel was not responsible for a refund. The Expedia representative said they needed to contact the hotel and wanted the remote kiosk person’s name which she would only give her first name and no other information. "

"Friendly helpful staff.Excellent room condition. "

"I would definitely stay here again. "

"The room was nice, but hotel service was lacking. There is an additional $36 resort fee at the hotel-which includes limited access to the spa between 7:30-8:30 in the morning. Hot yoga is also included in the fee and was amazing. I would recommend staying at Mirbeau over this resort."

"Love it"