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"Room was very clean. Laundry machines were working good. Parking was limited. "

"Had a nice stay at Aura Accommodation. Room was clean and we had everything to make coffee in the mornings. We arrived late but they set things up so we could do a self check-in, worked perfectly. Hotel is just a short walk to Eat Streat with a multitude of restaurants to choose from. FYI, some rooms (like ours) have a large sliding patio door instead of a regular one. Worked fine, but was felt odd at first. Nevertheless, would stay here again. "

"Natural pools were nice."

"Great spot!"

"It was cozy. Not fancy but just right for us. It is in a great location to use as a base for the whole area. We appreciate the laundry and having our own kitchen. The hot pools and cold pool were an attraction and out the back there is a path to a beach on the lake. Good value for the money. "

"Very nice hotel. Good air filtration considering closeness to the hot spring water. Excellent location and good looking rooms. Would recommend to anyone coming to Rotorua for the Spas."

"Dated, but nice!"

"Very helpful staff, kitchen convenient, room spacious, apart from a quite small shower. Brilliant location, nice pools."

"On arrival, the reception staff were polite. However, our experience declined the following morning when we discovered there was no power on one side of the room, and the lights and power sockets were not working. We reported this issue to staff before heading out for the day. When we returned at around 9:20pm, our access cards were no longer working and we were unable to enter our room. There were no staff present at reception, so we followed the instructions provided and attempted to contact staff using the reception phone and the listed mobile number. Despite multiple attempts, no one responded. As we urgently needed access to our room for the night, we contacted customer support for assistance, which took considerable time. Meanwhile, we continued trying to reach the property. At around 10:00pm, someone finally answered, and a staff member arrived at approximately 10:20pm — over an hour after we first tried to get help. When we asked about the delay, we were told the call had only just been received and were questioned about whether we had followed the correct process. After waiting for such a long time, it was disappointing not to receive an apology. Overall, this was a very frustrating experience, and we would not choose to stay here again."