Search Hotels Near Plaza Caracol, Puerto Vallarta

"Good "

"The resort was very clean and the staff were friendly and amazingly helpful. Our room was clean and had a great view oc the water and mountains. There was a lot to do during the day as they had an entertainment team who were all getting involved in the activities. This is our second time staying here and we would stay again. Thank you. "

"All the staff was great, clean, most of the food was good"

"Very nice clean but disappointing is no coffee machine."

"I adore this hotel. What you receive at the price point is extremely generous. While it's on the highway and there is road noise, this kind of blends into the charm. The rooftop pool cannot be beat, the buffet breakfast is excellent and the rooms are clean, simple and well appointed. The hotel is in a greet neighbourhood with lots of restaurants. That said there are a couple of downsides. First, there are automated lights on each balcony that don't turn off until midnight. Yes there are ample window coverings. This means, however, that if you're like me and are early to bed and enjoy sleeping with your windows open, you just can't. Yes, the hotel wants to look cute from the road. This being their priority over guest comfort gets under my skin a bit. Second, the staff are hit or miss. We had some extremely frustrating encounters with the day manager who wouldn't move us to the other side of the hotel. We could clearly see the hotel wants empty and in Feb and Mar there is a carnival that is at times extraordinarily loud with a man yelling into a microphone. We have stayed at the Mio regularly and my travel companion is a travel agent who regularly books clients there. He didn't care and refused to find us a solution despite the hotel being empty. The breakfast service is also hit or miss. There were days we weren't offered coffee or eggs. Third- if you are staying in a partial view room or whatever they're called note there is a carnival Feb/Mar which is very disruptive. "

"Always enjoy our stay. "

"Views were so fantastic! Room was always very clean and staff was very accommodating "

"Booked a room with an ocean view and was given partial view. Vanity light in room didn’t work and was broken, called to make a report and no one came to check it out. Found a cockroach in our room. Staff was extremely friendly and helpful but conditions could be better. Room service food was honestly so nasty. Kind of annoying that all pool/beach chairs said “no reserving” and everyone left their towels since the early morning. I did enjoy that it was pretty quiet and not as hectic as the kids side so we were able to relax. "

"Staff is great, from check in to out all great."