Tìm khách sạn ở Bang Jalisco

"We will not be returning to this property. The hotel was immensely hot as were all the restaurants. There was no way to stay on the beach or by the pool to eat lunch. It was overall not a great experience."

"Fun pools. My kids loved the little pool with the slide. The rooms are big but a little outdated. Staff was overall good. The main issue is the food. It is terrible and we ate out sometimes to avoid the food. No poolside snacks which is hard with little kids/ it’s nice to sit on your lounge chair and be able to order food. The pool drinks were good and the bartenders were really nice. We had a nice time but the food is a major issue."

"We had an amazing time. Everyone was very helpful and so nice and respectful. Not to mention the hotel was clean and tidy."

"Property overall was good. Pool needs cleaning but very spacious. Some staff was very helpful and personable. Other staff didn't seem to be bothered. Room was very nice and clean. Food at the buffet seemed to be always cold, though the situation down restaurants were excellent. Food was wonderful."

"Room was warm, AC did not work well. Room was dirty and when I complained, I was meet with “it’s fine, it’s not a big deal” I requested a room change and they were not willing to do until I requested to speak with manager. I was moved to a ti y room that was dirtier, but ac worked better. Staff was not friendly, or helpful. A few servers were the only pleasant experience. This was my first time in Puerto Vallarta and I will NEVER go back. I have lots of better options to take a vacation."

"Breakfast was fantastic. Jorge was the best server."

"VIP service. Personnel were friendly and professional."

"todo bien, pero la comida muy sin sabor"

"Muy buen servicio, muy limpias las instalaciones, personal super atento y amable, hermoso lugar. Como único detalle el elevador de ahi en fuera 10/10"

"Just got back from Fiesta Americana All-Inclusive Resort in Puerto Vallarta, and it was fantastic from start to finish. The vibe is warm, laid-back, and honestly feels like a home away from home. Shout-outs: Axel for taking care of us from the moment we arrived until we left; Yonni and Andres for the best cool poolside service; Jorge and Ezekiel planned fun activities and games with infectious energy; Felipe for great breakfast and lunch; Josephine, Monce, and the spa crew for relaxing...

"Hicimos un viaje exprés, solo para romper con la rutina y todo estuvo genial desde el personal hasta los detalles del hotel"

"Todo bien la atencion exelente desde la llegada un poquito ruido porque una parte wsta en remodelacion pero por lo demas todo biwn"

"Why too many weddings with loud music till 10:30 most evenings. Many of the restaurants were closed. On some evenings only 2 of 5 were open. They no longer cook lunches outside. That used to add variety to the food. Also the no longer cook outside for the morning buffet with selections of coffees. Before Hyatt they always had a greater variety of restaurants open. Now it is not so special."

"Service was excellent, food was amazing. I loved the pool and the restaurants. Rooms were ok, our bathroom door knob did not work, this was reported to staff but couldn't get to fix the issue. A couple ofbed sheets were permanently stained they should have been discarded."

"The view and the pool can’t be beat! We loved the location and could walk everywhere. Lots of diverse travellers from families to retirees. Would definitely stay here again."

"Muy buen lugar para vacacionar"

"We have stayed at this hotel many times over the past 15 years. We have always enjoyed our stay. There are several amazing staff members - yet over the years, we have seen that the overall experience is inconsistent and dependent upon who you are interacting with. The Studio Suite which costs more than a standard room was not equipped as pictured. We needed to request a dresser to store our clothing. There was a coffee maker but no coffee provided. And hot water for the shower was scarce....

"Friendly"

"La habitación estaba limpia el único detalle es que el aire acondicionado no funcionaba bien y no pudimos dormir"