Search Hotels Near Plymouth Pavilions, Plymouth

"For a 3* hotel, I can't fault this place. Room was clean and comfortable with modern decor, staff were super efficient and friendly without being brusque, communal bar / breakfast area was really cozy - would happily stay again."

"The location of the hotel is good, close to city centre, railway station and The Barbican. Car parking is good and reasonable price. Reception is very welcoming and staff very helpful. Our double room seemed a little dated in furniture and underneath the desk were a lot of biscuit crumbs which then makes you think the room wasn’t cleaned properly. Reported to reception and they dealt with problem immediately. Bathroom also very dated and basic. Comfortable bed. Unfortunately the windows were of a poor quality and they rattled constantly through the night due to windy conditions. We didn’t eat at the hotel but the bar was very comfortable and welcoming. Overall disappointing but willing to stay again if standard of room could be improved."

"From check in the staff were so friendly, helpful and very welcoming. The room was lovely and clean. The beds were so comfy and slept really well. Breakfast was amazing and again the staff were lovely. Great location for accessing parts of Plymouth on our trip. Highly recommend and would certainly stay here again."

"A wonderful welcome at reception and an upgrade to an executive room was especially pleasing. The location and external appearance are perhaps the hotel’s less positive features, but the quality of my room & brilliant customer service more than made up for slight reserves about the location. "

"Great communication from staff regarding late arrival, very welcoming and friendly reception, helpful too with handy tips about the town. Clean room and quiet location, close to the Hoe park and Seafront and within walking distance to Barbican marina."

"Good hotel and very good location."

"Firstly we were shocked at the £10.00 parking charge that’s not mentioned on the website, you have to share bathrooms with others as they’re out on the corridor, the website does mention breakfast but on arrival the sign has been painted over so it reads as hotel not b&b for the money we paid for a 1 night stay was not worth what we received, a dirty room a major issue with damp to the extent the walls had water stains from the top running down and the wallpaper had just been painted over with white in an attempt to cover up but was done poorly as the curtains even had paint on them, our ceiling light didn’t work neither did the bedside lamp, the kettle provided had so much scale in that it was crumbling off the heating element of the kettle which we couldn’t use if we wanted as the kettle was placed miles away from the 1 socket we had even the teabags provided wasn’t in “new” condition they’d been kept somewhere damp as the wrappers were stained, the bathroom was just as bad, mould around the shower uncleaned glass, shower power button missing flooring was in several separate pieces mirror just sat behind taps I would not recommend a stay here at all, door keys didn’t work properly and just for clarification check in was at 3 we arrived just after so no excuse for the dirtiness, I believe this “hotel” is just a cash cow for the owner/owners who lack in keeping it clean it’s a shame as it’s a big building with so much potential. Bitterly disappointed"

"Needlessly complicated check in process - why did I have to supply my ID? There is no UK legal requirement for this and most places don't do it. The booking app has my details if anything goes wrong. My room (6) was in a dark lower basement, not listed as such. I asked for upstairs room which was available but it did not have a cooking stove. Decor bit naff but place was essentially clean and comfortable with proper bedside tables, and reading lights. There was an issue with the hob which I could not get unlocked. I had to eat microwave food, reluctantly. I sent customer service a video showing how hob was stuck. They claimed it was working fine, sending their own video. But I could not tell if it was the same hob and they refused any compensation. Outside front door stinks of cigarettes & no recycling on offer."

"Recently refurbished hotel, friendly staff, great location for barbican and the hoe"