6/10 - Được
Trevor
Đi cùng bạn đồng hành
21/04/2026
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
I was told there was no hotel parking, only street spaces or in Port Isaac—a ten-minute walk away. Luckily, we parked nearby, but later found there was poorly signposted hotel parking with just eight spaces. Better communication would have helped. Parking in Port Isaac is pay and display, up a steep hill, so dropping off luggage first is wise.
Reception was small and busy; we waited several minutes to be checked in, though the staff member was pleasant. Our room was spacious and well arranged, but lacked a separate shower. The bath had high sides, making access awkward, and heating was unreliable—often not working despite staff resets. Housekeeping was poor: only one cleaner for fifteen rooms. Our room was never properly cleaned, with towels unchanged after three nights until we requested replacements. The bed wasn’t remade, and daily cleaning was lacking.
Breakfast was the highlight, served by a caring staff member who remembered our preferences and was both prompt and friendly. Breakfast quality varied.
Apart from the breakfast staff, attention to detail was missing. Dining in the restaurant without a reservation felt inconvenient for staff, though tables were available. The food was acceptable but overpriced; the mussels were overcooked and portions small.
Generally, other staff were rushed and unhelpful, making us feel in the way. The team seemed to prioritise restaurant and bar guests over hotel residents.
We won't be staying again, and wouldn't recommend it.
Trevor
Lưu trú 4 đêm vào Tháng 4, 2026
