Hilton Grand Vacations Club Ocean Tower Waikoloa Village
4/10 Poor
"Love the property.. however, I let the front desk know that, there was ONLY one tram running and NO boat running. Waiting 20-25 mins for a train ride to the tower. Also, the main large slide was closed the Entire memorial weekend. For kids that was a bummer.
Asked for a credit of some kind and was denied. Not very happy."
"The property was great and the staff was excellent. The beach area was great and had great access to areas for snorkeling. The pool area was large and they had an adults only section but there were not a lot of young kids when we were there. The restaurants were good most had inside and outdoor seating. Parking (if you have a car) is also great and easy to get in and out."
"I do not typically write reviews but this property warranted it and not in a good way.
The property is massive. It’s literally a hike to and from the rooms to the lobby depending on the “tower” they put you in. The good news is there was a tram. The bad news is that it was rarely operational during our stay. When it was working, the air temperature in the cars was sub arctic. So cold we opted to walk despite the distances. Hence my marks for how well the property was maintained. Something that critical for guest comfort on a property that size should be in constant and pristine working order. Speaking of cold, they should try heating the pool. That was a chief complaint of my family and others we chatted with at the pool. Again, it’s about comfort. While I am on about the pool, two times the “pool towel” dispensers were empty and the towels were old and ratty. Even more empty was the service at the pool cabanas and we rented cabanas for three days of our stay. To be fair, one of three days there was “ok” service.
Other than that the rooms were clean and sufficient. However, I feel they were over priced.
Not only do I not recommend this resort. I will never stay there again…"
"Upon check-in I learned that booking through Expedia cancels any benefits of a Bonvoy member (breakfasts, upgrades, etc). The hotel was not very helpful and dismissed the issue, Expedia support was worthless and never responded. I would never use Expedia again for a Marriott, or other major brand, hotel reservation if you have earned status.
The fitness center is very basic, and doesn't appear to have been update since our last stay, years ago.
The food options are very limited, and expensive . The pool bar is also very basic, using machine dispensers for blended drinks and no good options for kids.
They had beach cruisers, complimentary. which are fun and the concierge was very helpful."
"Wverything was great. There was salt and pepper for cooking. All that was missing that could of been useful was some cooking oil. But the place was beautiful, and very clean."
"Such a beautiful place to stay! Walking into the hotel and seeing the blue Pacific Ocean right in front of you was breathtaking. The hotel had gorgeous gardens all around the property. We enjoyed the complimentary snorkel equipment on the final day. The room service twice a day will definitely spoil you!"
Yes, there are holiday rentals close to the most popular sights in Puako, or you can select a more secluded option if you're looking for a relaxing stay. Puako is known for its beaches.
How many holiday rentals are there in Puako?
Expedia has 22 holiday rentals for your stay in Puako.
What’s there to see and do in Puako?
Puako Beach and Waialea Beach are a couple of lovely local spots to get outside and enjoy nature. Puako Bay and Mauna Kea Beach are a couple of places you'll find in the wider area.
What’s a holiday rental in Puako like?
Holiday rentals are private properties where you can stay for a few weeks, or just a few days, in Puako. Holiday rentals feature amenities such as hot tubs, fire pits and patios so you'll feel right at home. If you're concerned about a clean environment, a holiday rental can provide a sense of safety away from shared hotel lifts and busy front desks while still allowing you a great travel experience. You'll also get more space in a holiday rental than in a standard hotel, which makes a holiday rental a great option for a small group gathering.
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