Khách sạn Puerto Cancun

"The apartment is very good for a family, you sleep very comfortable because there is no noise, the air conditioning is very good and it is close to shops and restaurants, besides there is a lot of security."

"Todo el personal muy atentos"

"The power went out and there was poor communication for a couple hours."

"I was truly impressed by this hotel. It’s really beautiful and feels very private. It’s not super busy and congested perfect for the baby moon that had! Only thing was the beach had some sarcasm as we expected due to the season so mainly use the pool. Only downfall from our experience was not having the menu information for room service and the hotel details in our room, which I notified them about and they never were able to provide that booklet in the room. Other than that we love the gym...

"Be careful if you are booking this hotel due to its “free shuttle” to and from the airport. They never say you need to book the shuttle at least with 48 hours in advance (only after you already booked the hotel they let you know that). I had to stay in Cancún due to a flight delay and booked this hotel mainly because it was near the airport and offered this service for free. Not only they refused to take me from the airport to the hotel, but the next day the alleged their van had an accident to...

"Excelente ubicación, el área de la piscina en malas condiciones, no se tienen muchos camastros en esa área. El check in es forzosamente a las 3 pm, se opera como un airBnB"

"If I could give just one star, I would. The only reason I’m giving 2 stars is, honestly, because of Sergio at the front desk; he was very friendly attentive and helpful. However, the property itself leaves a lot to be desired. It feels like the kind of place where they just want you to snap a few photos and leave; it smells like a swamp. During the 3 nights we stayed there, there was never any hot water. We reported it, and they would say yes and come right away, but I never actually managed to...

"Muy bien"

"READ THIS!!! Don't not book this resort! Rolling power outages daily for hours with no air, no elevator for my handicapped mother and four flights of stairs to climb to do everything! All the resorts in the hotel zone had power except EMPORIO. Also this is NOT adults only resort. Loud kids all over the adult pool. No directions for room location, no bellman to take u to your room. SWIM OUT SUITES HAVE NO ACCESS TO THE POOL! I have been all over the world and to Mexico atleast 10 times and...

"nice"

"Dirty. A/C not working. Rude staff. We didn't stay. Had to book another hotel."

"El personal muy amable, intalación de la alberca en buenas condiciones, así como limpieza en la habitación excelente"

"The only real issue I had was the TV wouldn’t even work. We couldn’t watch anything when we were staying inside. The internet wouldn’t connect. So I definitely didn’t like that. Also, we had a mini fridge, and it absolutely didn’t work at all. Needs to be replaced. We were in 807a. Outside that, everything was good. It was really clean, the bar and the bartenders we met were super cool, the pool was clean and so nice! We would stay there again for sure. Hopefully by then, the TVs will be a...

"To muy bien"

"Very friendly staff. We had good time during the stay"

"The ocean is too dirty to enjoy, and only the vegetables in their meals are fresh. As a tropical country, they ought to serve fresh juice rather than powdered juice. The sheets, towels, and tablecloths have a musty odor. The room has just one outlet located 20 feet from the bed, making it difficult to charge multiple devices."

"Todo muy bien !! Comida,atencion servicios. Solo que el bien inmueble. Le hace falta un poco de amor .. Ya se le ven sus años.."

"Excelente atención"

"It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast."