Khách sạn Puerto Cancun

"Muy buena ubicación y el apartamento está muy amplio y tiene todo lo necesario. Única observación, es muy tardado en que te conteste el anfitrión. "

"Yes everything was perfect"

"Excelente estadía "

"Buena suite, excelente vista y ubicación "

"Rooms were very clean and the staff was super polite "

"Amazing staff"

"I stayed here in early April 2026. Pros: Food was okay to good. The buffet restaurant had a good mix of food with a theme for each day. Mayan day was yummy. Ala carte Mediterranean restaurant had beautiful views. Poolside ice creams enjoyable. Junior suite was spacious. Daily delivery of drinks to put in mini fridge appreciated. Check in/out was easy. Cons: no one serviced my room when asked (4 day stay). Commons areas were dirty (elevators, walls, doors, cloth seating). Room smelled strongly...

"Food is not great compared to other hotels we've stayed at. Late night menu is terrible. No room service. Property seems very old. Elevators stopped working the day we were checking out and had to carry a large suitcase down 6 flights of stairs."

"Staff is perfect, service is great! Properly amazing. Amenities - more restaurants would be better. Otherwise, is perfect for couples and quiet relaxing stay. "

"Great place, well designed, nice staff at restaurants and bars, clean pool, great beach"

"All the staff were amazing! Isrreal at the coffee shop was super friendly and always smiling. Our ocean front suite was amazing! My only complaints would be the room did not have bathtub, room service is included but they want 10 dollar delivery fee, and no changing tables in kid pool bathroom. Very family friendly resort. If you want to taste any alcohol you have to ask for a double which we did not figure out until our last day. If you are looking for a 5 star resort I would say this is more...

"The beach front is AMAZING!!! It is clear shallow water with long shoreline. We will definitely come back here!"

"Understaff at the pool area Elevetol Wei"

"Lovely resort- excellent for families, lovely pools, great beach, food was excellent, staff really courteous,helpful. Place was very clean and well looked after. "

"Todo excelente Super Service "

"This was the first all inclusive that didn’t provide any beverages in our refrigerator . We also asked for a certain cocktail during dinners and they said it would be an additional charge . Super disappointed . Also , they never cleaned our room until we called the lobby to request it . The jacuzzi was not even close to hot . It was kind of the same temperature as the pool. And so many more things to complain it . Overall bad experience and would never go back . "

"Muy bien servicio todo perfecto recomendado "

"Rooms were spacious and very clean. Food was delicious and the service was beyond expected at all areas of the resort. "