Search Inns in Richmond

"I hate leaving things like this but I think everyone would agree with me here when I say this. I pulled up in the car park and decided I would book a night there and then as it was in a gorgeous setting and a lovely day. Anyway as I was 2 hours away from Check in time I went for a walk, I then got a call from my mams care home saying she had taken a tumble and could I come straight away. This was at 2.15pm ( 15 mins past check in time) but I was still out on my walk and had not checked in. I went straight to the holly hill inn and explained my situation, I simply asked because I had booked through hotels.com and had not checked in yet if I could simply move my booking to another night maybe tomorrow and come back and I was told no! I explained again and said I am not asking for a refund but simply to switch the night stay for another so I wouldn’t lose out. To be told no! I spent over £100 for nothing and I really don’t understand why they wouldn’t just let me switch the night ( obviously like for like, so not a weekend) as I had not even got the key and entered the room! Not how I would treat my customers this much I know! "

"Perfect location venue. Staff friendly and helpful. Good breakfast choice. Decor in room was tired; bathroom needs attention."

"Fantastic stay at the CB inn - loved everything about it. We’ll definitely be back. "

"Yes, very, it is dog friendly in both the bar/restaurant and the rooms."

"The staff were very helpful snd friendly "

"Room and in fact whole hotel is spotless. Friendly staff and fabulous food. Great location too. Limited parking but we did get a space. "

"Just not boutique or luxury. Change description to ‘authentic’ and you may be close to what it is. Very worn out and tired b&b. "

"Friendly staff, good location"

"The room was absolutely filthy - even the kettle was dirty. The bathroom had black mould in it and there was mould / damp above the bed. The window didn't open so we couldn't even air the room. I dropped some clothing on the floor and when I picked it up it was covered in dust / dirt and small curly hairs... I know the room was cheap - the furniture was all very old and dated which is fine but the very least I expect from a hotel room is for it to be clean. The breakfast was the only redeeming feature - the breakfast was good and the breakfast chef was lovely. "