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"Our stay had some ups and downs. The hotel itself felt quite outdated, everything from the decor to the hallways seemed very old, and unfortunately the carpets in the hallways had a noticeable smell. One experience that stood out was when my husband went to check out the rooftop restaurant during checkout. The host came across as guarded and a bit rude, which made the interaction uncomfortable. The breakfast buffet was okay but nothing particularly memorable. Overall, the hotel just felt like it hasn’t been updated in a long time, and the atmosphere didn’t quite match what we were hoping for."

"Central location great,good value since everything in this hotel works "

"amazing staff and hotel "

"Amazing staffs, the view was amazing! Breakfast was really good too!"

"Easy to reach from the Yamanote line, great location to walk around, staff were very helpful and attentive. Will definitely return."

"Good location for travelers"

"I would not recommend this property if you are looking for a reasonably priced hotel. What i received was a tiny penalty box with uneven bed (1/2 of it was noticeably 1/2 inch higher than the other half) and fixtures with visible wear. Definitely not deserving of 4 star hotel classification as I've been in holiday inn express that were nicer and more comfortable. Far better accommodations can be found at this price level over by chuo, ginza, akihabara. Not sure if this experience is average for shinjuku, but i wont risk another bad hotel and wont stay in shinjuku again for my future trips."

"Staff very friendly and English friendly. "

"The most important part of this review is that we saw a few areas of suspected mold. We didn't do a mold test so can't be sure, but both in the bathroom in our room and the vent above the coffee machine there were a lot of black specks. Besides that, the room was cozy, but the bed left us itchy. The staff were very friendly, and very much the highlight of the stay. The inn is very well positioned near the ochanomizu station and has several shopping areas within walking distance (15-60 minutes walk we found 3 good areas)."