Khách sạn Sandleheath

"Food poisoning the first night, rooms hotter than the sun, zero water pressure in the bathrooms. Constantly chasing staff for the most simple things. They ran out of ice. No fans for the rooms. No one collecting glasses or emptying an ash tray. Asked for a coffee in the morning and waited 15 minutes.. got up to ask where it was "oh i couldn't find you" yeah because you were in the kitchen flirting with the chef.. Could be such a wonderful place, if the staff weren't recreating Fawlty Towers"

"👍"

"Very helpful staff. Nice to have a hotel with a pool although didnt have time to use it unfortunately. Bed was very soft which some may not mind but we found the mattress uncomfortable and very hot in the room so hardly any sleep. Other than that it was all good for a short stay and friendly staff."

"酒店地點很方便，Westquay 商場和 IKEA 都很快去到。客房乾淨舒適。 酒店沒有免費停車場，要泊在 Westquay 的停車場，8 小時至 24 小時 £15。房內沒有雪櫃、拖鞋、漱口杯，比較不便。Room clean 要每天和大堂說，最後第二天我直接跟大堂說請每天 room clean，她說 ok。"

"Clean room. Helpful staff. A lot of road noise in rooms at the front but peaceful with lovely views for rooms at the back of the hotel. Good buffet breakfast with gluten free options on request."

"The property was very run down . The facilities were badly looked after, if not non existent. The food was very average. The drinks were extremely overpriced. The hotel was much too expensive for what was on offer. We were expecting a spa hotel, and it definitely wasn’t. Very disappointed."

"Staff are cheer and helpful."

"No air conditioning. The room was extremely hot :("

"Great work stay, clean, friendly staff, great breakfast. Only downside was lack of air conditioning in the rooms (during a UK hot spell)"

"Rooms were ideal the staff were super friendly and helpful and the breakfast was delicious!! Thanks x"

"Great location. Upgraded room was well worthwhile. Only issue was parking as not dedicated to the hotel, but pay and display. Got a good space eventually."

"Lovely stay"

"Good choice of breakfast items"

"Out of town and difficult to get to"

"Very pretty property, with a great view. A little distance from the city center, but they run a most friendly and flexible shuttle into town that works great, very good idea and a very commendable effort. Breakfast is good. We had a large room (2 adults 2 kids) very spacious. Some aspects of maintenance could be improved, but it is always a challenge with these country homes, they have the charm, but not everything is impecable. A little on the expensive side, but reasonable. Great parking."

"We had 3 rooms for 2 nights. The rooms were nice but a little on the smaller side for a double. All the rooms had slightly different arrangement. Two of the rooms had a shower in the bath and for some reason one of the rooms baths didn’t drain well, we informed the hotel but they were unable to sort the problem during the stay. We had a birthday celebration and eat in the hotel. Some of the food was excellent however it was not consistent across the meal. The tuna tartar was poor, 5 of us had...

"Terrible experience. Rooms have no air"

"Lovely meal and good option for stay and parking whilst in cruise. They arranged a local taxi for us."

"It was a small room and no air conditioner, but unfortunately the breakfast wasn’t very good! Very few things, The croissants were born, not to many varieties!"

"The rooms were so hot couldn’t be helped in this heat but couldn’t sleep art all , gave us a fan but it wasn’t much good , breakfast was ok but on the first morning run out of orange juice and coffee machine wasn’t working that well . On the Saturday there was a wedding party music was loud into the night nobody told us in advance"