Search Hotels by H10 Hoteles in Santa Cruz del Seibo from 8.572.136 ₫

"I really enjoyed my stay at Excellence El Carmen. Had no trouble communicating with the staff. Our room was clean. We upgraded to Club. The only complaint about that was the pool service. We were served drinks at the beach club but at the pool, no one came around. We had to go to the bar if we wanted drinks. We had our free water therapy which was wonderful. We paid for the upgrade head and shoulder massage. Disappointed with that because my friend and I both paid for 30 minute upgrade and the service was split between one spa person. I feel we should have got 2 people for that part and a full 30 minutes each."

"Gracias a Jose Miguel Jimenez y todo el staff que siempre nos trato de maravilla. Las chicas del check in MSyas, kimberly maria susana todos nos trataron bien los bartender Gilbert y todos los demas nos trataron de Maravilla. Gracias"

"Absolutely loved our time here. All the staff was amazing and very friendly and helpful. The food was wonderful and our favorite. This is by far my top vacation destination so far. Will be back."

"Everything and everyone were EXCELLENCE!!!!"

"Best vacation experience ever!"

"While the rooms were clean and the staff was incredibly nice, our overall experience fell short of high expectations. We faced a major issue with room service when an order we placed because we were too tired to go out never arrived at all. This forced us to venture out, only to face a 45-to-60-minute wait at local restaurants that stretched into a painful 85 minutes with a crying baby. To make matters worse, the food order was wrong and the sodas were completely stale. On the positive side, the kids had a blast at the water park, the pool, and meeting the Nickelodeon characters. However, for the parents, it was a mediocre vacation with underwhelming food. The buffet was our only consistent dining option, and even that was just average."

"Great staff, pool, and amenities. Beautiful beach, the food was good. This is a very modern and relaxing resort for adults."

"I had the best time. Absolutely loves the resort. It was perfect from start to finish. The food was great. It was so so clean. I even met the pleasure to meet the woman who overseas the hotel and makes sure everything is up to par. There was so much to do as far as activities and the shows were great. The entertainment was awesome, especially my shanthy. I definitely will be coming back and I can’t wait. "

"Great location, exceptional service from the entire team, and I highly recommend the romantic beach dinner at sunset, along with the couples massage at the spa. An unforgettable experience, I already can’t wait to come back!"