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Montigo Resorts, Somerset

4.0 star property
Hotel in Shepton Mallet with full-service spa and health club

Choose dates to view prices

Photo gallery for Montigo Resorts, Somerset

Breakfast, lunch and dinner served
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Front of property
Junior Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, desk
Deluxe Double Room | Living area | Smart TV, DVD player
Montigo Resorts in Somerset's historical district offers a peaceful retreat. Enjoy body scrubs, massages at Charlton House Spa, relax in the steam room or sauna, and start your day with continental breakfast. Free WiFi is provided, and guests praise the attentive staff.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Bar
  • 24/7 front desk
  • Gym

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Room options

Check availability for these dates

Tonight

Sept 10 - Sept 11
Check availability for tonight Sept 10 - Sept 11

Tomorrow

Sept 11 - Sept 12
Check availability for tomorrow Sept 11 - Sept 12
Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite

Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite

Highlights

Soundproofed
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Hairdryer
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Classic Twin Room

Highlights

Soundproofed
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite

Family Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Family Suite

Highlights

Soundproofed
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Suite

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Hairdryer
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Standard Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room

8.0 out of 10
Very good
(4 reviews)

Highlights

Soundproofed
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Double Room

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 2
  • 1 Double Bed
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About the area

Located in Shepton Mallet, Montigo Resorts, Somerset is in the historical district and near a train station. Wells & Mendip Museum and Hauser and Wirth Somerset are cultural highlights, and some of the area's landmarks include Downside Abbey and Vicar's Close. Longleat Safari and Adventure Park and Center Parcs Longleat Forest are also worth visiting.
Visit our Shepton Mallet travel guideOpens in a new window
Map
near Glastonbury, Shepton Mallet, England, BA4 4PR

What's nearby

  • Kilver Court - 14 min walk - 1.2 km
  • Royal Bath and West Showground - 6 min drive - 5.4 km
  • Wells Cathedral - 13 min drive - 11.5 km
  • Glastonbury Tor - 18 min drive - 17.3 km
  • Longleat Safari and Adventure Park - 24 min drive - 28.8 km

Getting around

  • Castle Cary Station - 10 min drive
  • Bristol International Airport (BRS) - 41 min drive

Restaurants

  • ‪Costa Coffee - ‬3 min drive
  • ‪Whitstone's - ‬10 min walk
  • ‪The Thatched Cottage Inn - ‬4 min walk
  • ‪The Cheeky Bean - ‬3 min drive
  • ‪Mughal Empire - ‬4 min drive

About this property

Montigo Resorts, Somerset

Upscale hotel in the historical district
Consider a stay at Montigo Resorts, Somerset and take advantage of a terrace, a garden and a bar. Indulge in a facial, a manicure/pedicure and a body scrub at Charlton House Spa, the on-site spa. The on-site restaurant offers breakfast, lunch and dinner. Fitness classes and yoga classes are offered at the health club; Montigo Resorts, Somerset also has a business centre, a steam room and a sauna. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities such as a hot tub.
Other perks at this hotel include:
  • Free self-parking
  • Continental breakfast (surcharge), a round-trip airport shuttle (surcharge) and a front desk safe
  • 1 meeting room, a reception hall and massage treatment rooms
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Montigo Resorts, Somerset have thoughtful touches, such as 24-hour room service and bathrobes, as well as amenities, such as free WiFi and safes.
Other amenities include:
  • Bathrooms with baths or showers and free toiletries
  • Smart TVs with DVD players
  • Fridges, coffee/tea makers and heating

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) during limited hours on request
  • Free self parking on site

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 16 per person
  • A bar/lounge
  • A restaurant
  • Private picnics

Things to do

  • Bicycle storage
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • DVD player
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No lift

More

  • 3 floors
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • DVD player
  • Smart TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Desk
  • Heating
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls and pet-grooming services are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for continental breakfast: from approximately GBP 16 per person
  • Pet fee: GBP 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per day
  • Spa fee: GBP 20
  • Facilities fee: GBP 20.00 per person, per night and includes use of: sauna; hot tub; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the health club, fitness facility or hot tub
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Charlton House Hotel
Charlton House Spa Hotel
Charlton House Spa Hotel Shepton Mallet
Charlton House Spa Shepton Mallet
Charlton Spa Hotel
Bannatyne`s Charlton House Hotel Shepton Mallet
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset
Charlton Hotel Shepton Mallet
Charlton House Spa
Montigo Resorts Somerset
Charlton House Spa Hotel
Montigo Resorts, Somerset Hotel
Montigo Resorts, Somerset Shepton Mallet
Montigo Resorts, Somerset Hotel Shepton Mallet

Frequently asked questions

Is Montigo Resorts, Somerset pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 50 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Montigo Resorts, Somerset?

Self-parking is free at this property.

What time is check-in at Montigo Resorts, Somerset?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at Montigo Resorts, Somerset?

Checkout is at 11 AM.

Does Montigo Resorts, Somerset provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

Where is Montigo Resorts, Somerset located?

Situated in the historical district, this spa hotel is 0.7 mi (1.2 km) from Kilver Court and 2.5 mi (4.1 km) from Royal Bath and West Showground. Wells Cathedral and Wells & Mendip Museum are also within 6 miles (10 km).

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Reviews

Montigo Resorts, Somerset Reviews

8.4

Very good

8.8

Cleanliness

8.6

Location

8.8

Staff & service

7.2

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 164 out of 318 reviews
Rating 8 - Good. 87 out of 318 reviews
Rating 6 - Okay. 34 out of 318 reviews
Rating 4 - Poor. 24 out of 318 reviews
Rating 2 - Terrible. 9 out of 318 reviews

Reviews

10/10 Excellent

sharon

Super stay lovely room and so quiet
Stayed 3 nights in May 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities
A nice clean hotel with very pleasant staff and good food
Stayed 2 nights in Mar 2025

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Fantatastic bed and bathroom...
Stayed 1 night in Apr 2025

10/10 Excellent

Lenroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible property.

Amazing property. Two day stay for next time for sure. Peter at the front desk was the perfect host.
Stayed 1 night in Apr 2025

10/10 Excellent

Eloise

Liked: Cleanliness, staff & service, property conditions & facilities
For a last minute replacement very nice, staff very frendly and easy to talk to.
Stayed 1 night in Jun 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Aug 2024

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for weekend break with relaxing spa and beautiful rooms. Well recommend 👌
Stayed 1 night in Dec 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service great place to be x

Awesome we loved it
Stayed 1 night in Mar 2024

8/10 Good

Hannah

Liked: Staff & service, property conditions & facilities
Very warm welcome and helpful staff.
Stayed 1 night in Mar 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden Gem New Glastonbury

Incredible service, facilities and value. A great fusion of Asian luxury and British heritage. Breakfast was brilliant, bacon was world class!
Stayed 1 night in Mar 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
While the staff could not have tried harder, the hotel was nothing like the pictures - really shabby, old, dirty chipped paint and worn mismatched carpets. The staff tried hard to make it welcoming but it really was not what we were expecting.
Stayed 1 night in Feb 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Friendly staff and made us feel great. Room was lovely and relaxing. All in all much needed and nothing to complain about.
Stayed 1 night in Oct 2023

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mid week stop

Great visit , restaurant menu needs frequent change.
Stayed 2 nights in Nov 2023

10/10 Excellent

Shaline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious and the beds very comfy. We loved having an outside terrace to relax in during the day.
Stayed 2 nights in Jul 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional Everyone engaged and extremely friendly Nothing was too much trouble
Stayed 2 nights in Nov 2023

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant hotel with friendly & helpful staff

We enjoyed our stay at Charlton House Spa Hotel. Friendly & helpful staff. Comfortable room & excellent breakfast. We didn’t use the Spa, but loved the Elemis toiletries. Unfortunately we had difficulty getting the shower to right temperature and it was awkward to get in & out of.
Stayed 2 nights in Mar 2023

6/10 Okay

Verified traveller

The room needed updating. The hot water was on pressure pump so it made loud noise when you turned the hot tap on.
Stayed 1 night in Jul 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beautiful hotel and exceptionally friendly staff who were always so helpful Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room. Bed was super comfy Breakfast was one of the nicest I've had and Megan was very attentive Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel.
Stayed 1 night in Nov 2023

4/10 Poor

Caitlin

Liked: Cleanliness
Disliked: Staff & service
There is an extra charge for everything, service was poor and didn’t feel like a guest.
Stayed 1 night in May 2024

8/10 Good

Tina

Liked: Cleanliness, staff & service, amenities
The property is characterful and attractive. We only stayed one night and would have liked to stay longer. Staff were friendly and kind. We were upgraded and the room and en suite facilities were lovely and befitting a grade II listed building. Only downside was the weather was a little inclement and we struggled to get our room warm.
Stayed 1 night in Apr 2023

6/10 Okay

Stephen

Liked: Cleanliness
Disliked: Staff & service, amenities
Comfortable and spacious room with lovely outlook. Public areas clean and airy. Food OK but less choice than the sample menus. Service and staff attitude somewhat inconsistent, not helped by major falling out over lack of free access to swimming pool and spa area, which we were told was not part of our package.
Stayed 2 nights in Feb 2023

4/10 Poor

Andy

Disliked: Staff & service
Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better
Stayed 1 night in Aug 2023

6/10 Okay

Jon

Liked: Cleanliness
The room had no heating in there And the room was very dated
Stayed 1 night in Oct 2023

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful autumn weekend away

We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable. Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening. We enjoyed the spa, which was almost deserted on the Sunday late afternoon. Lovely experience overall and wouldn’t hesitate to return.
Stayed 1 night in Oct 2023

2/10 Terrible

Toni

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower was temperamental and banging while working, it wasn’t until it control fell off that it went hot then couldn’t do anything about it, chips out of the mirror water went everywhere, door handle falling off.
Stayed 1 night in May 2024