Search Hotels Near Shrine of Saint Frances Cabrini, New York

"Terrible management"

"Breakfast was fresh and they had some different items to choose from. Room smelled clean when you walked in. Staff was very friendly and helpful with questions. Parking is a little confusing at first. When you get there you have to pull in front of the garage door next to the front door and then go in to pay for parking. There are only a certain amount of spots so it’s first come but once you pay your parking is secure until you check out. Gated parking in back. Short walking distance to the train and a 10 min uphill walk to the subway. If I ever need a place to stay in the Bronx again, I will choose highbridge."

"I have stayed at this hotel many times before, but this visit was extremely disappointing. First, there was a strong moldy smell in the room. In addition, there was a loud party taking place in the room next to mine, continuing until 5 or 6 a.m. The guests kept their door open, smoked marijuana in the hallway, drank heavily, and played extremely loud music using what sounded like nightclub-level speakers. As a result, I was unable to sleep for more than half of my stay. Each time this occurred, I contacted the front desk and requested assistance, but no immediate or effective action was taken. I also requested a room change multiple times, both in person and via message. Although I was repeatedly told that it would be handled, my room was never changed. It appeared that there was a lack of communication between staff, as some mentioned they were unaware of my previous requests. I made at least 10 to 15 complaints during my stay, but the situation was never properly resolved. It also felt as though the hotel may have changed ownership, as the overall management system and service quality were noticeably different from my previous experiences. Unfortunately, based on this experience, I would not consider staying at this hotel again."

"I did not have Bfst. My room was very noisy, there was a fan going outside my window in the roof and the fridge was over heating. Alos this is not a safe location at all to stay. "

"I am literally shocked at other people's positive reviews. I booked this place because it had decent reviews but it was absolutely terrible. No dead bolt on door, the latch on door was not very secure, we pushed the refrigerator against door for more security. Black mold in shower, strong cigarette smoke stench that didn't go away, Heater/AC broke, room got very hot and unbearable. When I asked for assistance the attendant came to our room restarted, it blew cool air for 15 min then the heat kicked on making the room so hot. I advised them again when we left for the day and it was not fixed. We got to hotel at 1:30pm, I could see on the back wall with "clean" rooms ready for check-in, when I asked to check in early he asked for 50.00 extra dollars and pulled from the clean rooms. We had to leave for an event so I wound up paying the 50.00 to put our stuff in the room. There was available parking but they don't take your license plate and then I got double parked in. I had to leave early on Sunday where I had paid for a parking spot near Yankee Stadium and there was a car in front of me and they were no help. I couldn't get out, so I left my car for the day. I would not recommend this hotel probably the worst I've ever stayed at."

"Parking was not great very costly overall it was a good time. I wish the bathroom was more private "

"Coffe maker, microwave! And order to clean ask for service clean and supply ! I found bed dirty on the border head mark was there . Both beds was ok thanks"

"Clean room. Amazing nighttime check in staff. Good breakfast options. Overall great stay "

"Wonderful hotel in Washington Heights. Loved the esthetics it was vibrant and colorful. The staff were very nice and yhe restaurant had amazing food and drinks!"