Is Crown Hotel Stone pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crown Hotel Stone?

Self-parking is available for GBP 6 per day.

What time is check-in at Crown Hotel Stone?

Check-in start time: 2 PM; check-in end time: anytime.

Where is Crown Hotel Stone located?

Situated in Stone, this hotel is within 6 mi (10 km) of Trentham Gardens, Trentham Monkey Forest and World of Wedgwood. Royal Stoke University Hospital and Fenton Manor Sports Complex are also within 9 mi (15 km). Stone Station is 11 minutes by foot.

Crown Hotel Stone Reviews, Deals & Photos 2025

10/10 Excellent

ADRIAN

28 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service from attentive staff and central location with lots of bars and cafes and shops near by. Easy parking too

Stayed 1 night in Jun 2025

10/10 Excellent

Lee

23 Mar 2025

Liked: Amenities

Had a fantastic stay will be staying again

Stayed 1 night in Mar 2025

4/10 Poor

Roshan

4 Jun 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Said free parking on Hotel.com but I got charged £6 plus took £20 hold fee which was not explained at all. Booked for two people only one sets of towels and no toilet paper.

Stayed 1 night in Jun 2025

8/10 Good

Ann

9 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly helpful staff

Stayed 1 night in Jan 2025

10/10 Excellent

Phil

7 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The place needs work, but the wonderful staff are committed to bringing it back to its former glory. I can't speak highly enough of the staff.

Stayed 1 night in Feb 2025

4/10 Poor

Steven

2 Mar 2025

Liked: Room comfort

Disliked: Staff & service

Poor check-in

Stayed 1 night in Feb 2025

8/10 Good

Wayne

5 May 2024

Liked: Property conditions & facilities

Great price and location central to everything staff polite and friendly.

Stayed 1 night in May 2024

10/10 Excellent

Brian

9 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stone town.

A sole cyclist, good check in. Secure parking for my bike. An upgrade on a room. Good facilities, lots of hot water. Clean fluffy towels, comfortable bed. Smart TV, tea coffee, bathroom soap etc. quiet night. Full breakfast, juice, coffee toast, croissant, jam butter and a fried English. Very good. Would return, the building is old, a bit run down, but lots of character.

Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

17 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our stay.

The room was fine. Money has obviously been spent on updating the hotel, maybe a bit more needs to be spent to improve things. For example, the bathroom had been upgraded, new bath, hand basin, shower; but the tiling and grouting had not been finished. Also the bath was very slippery so maybe provide a bath mat. Also, we were only provided with two bath towels, no hand towels or bath mat. As we only stayed one night, it wasn’t a problem but for longer stays, the additional towels would have been needed. That said, it’s always a pleasure to stay in such an historic building.

Stayed 1 night in May 2025

8/10 Good

R

15 Sep 2024

Liked: Cleanliness, staff & service

Staff were helpful and friendly, beds comfortable food in info-Chinese restaurant within hotel was fantastic. Downside, toilet roll holder was hanging off, shower was too hot to use and TV not working.

Stayed 2 nights in Sep 2024

6/10 Okay

Kevin

6 May 2025

Comedy of errors, the room we were allocated had not been cleaned so were then given another room, when we tried to unlock the door with a key card it wouldn’t work, so back down to reception, the batteries needed changing. Eventually got the room sorted, so decided to make a drink and this being a deluxe room we thought maybe a biscuit ,at least expected a teaspoon, nevermind. Put the tv on and it was a waste of space kept loosing signal , so sadly I wouldn’t give this more than an average rating.

Stayed 1 night in May 2025

10/10 Excellent

Morning

26 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A unique hotel with historic features in the lovely canal town of Stone. Hotel central to activities and sights in town. Has a great Indian restaurant on ground floor and other good restaurants close by. No elevator but staff helpful with luggage. I would stay here again.

Stayed 1 night in May 2024

2/10 Terrible

Lisa

7 Jun 2025

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

The room number was missing on the door so we spent ages looking for where we needed to be. The shower took forever to get warm the shower tap was broken and kept falling off. There was no plug hole and the inside of the hole was filthy. The toilet roll holder was hanging off the wall and the roll fell off every time you needed it. The bed was uncomfortable and every time you moved it was unnecessarily loud. People smoking right outside the door so all you could smell was smoke the entrance had a cracked window and down the hall way the far end window had been smashed.

Stayed 1 night in Jun 2025

8/10 Good

Chris

9 Oct 2023

Liked: Cleanliness, room comfort

2 night stay

Hotel in process of refurbishment

Stayed 2 nights in Oct 2023

8/10 Good

Jacqueline Louise

8 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

First room given was quite awful we were then given a room each (2sisters) and they were lovely recently refurbished staff were all very friendly and helpful

Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

24 Jun 2024

ok for a quick stop over

on check in they took £20 pre-authorisation off my credit card, everywhere else i stay no money is taken, await to see if it is refunded, Car park authorisation is in place which was an issue for some in previous reviews. Food in restaurant was good. Room was tidy, shower was pretty useless.

Stayed 1 night in Jun 2024

2/10 Terrible

Lesley

26 Dec 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

Never even stayed just drove straight home

6/10 Okay

Kimberley

9 Nov 2024

Disliked: Property conditions & facilities, room comfort

Would never stay again.

Lights and hair dryer didnt work. Reported to staff, wss told they would look into it and they never did. Bed was uncomfortable, the sofa bed was comfier. The shower tray was dirty, hair in the bath. If you have a young child and use a pram avoid as there is no lift to get upstairs.

Stayed 2 nights in Oct 2024

6/10 Okay

Ian

19 Aug 2024

Disliked: Amenities, property conditions & facilities

No breakfast available at 0700. No staff to check out at 0730. Did not answer both phone numbers.

Stayed 1 night in Aug 2024

2/10 Terrible

Chris

11 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid this poirly managed sh@thole!

You had to provide your own login details for the TV (Netflix, ITVX etc) if you wanted to watch. There was no Internet connectivity to access the TV or social media, email etc. A £20.00 damage depisit was taken & will not be returned until after 5-10 working days & im actually surprised if they will be able to distinguish if i or previous guests have caused any damage. The decorations & bed were brand new - in the 1970s. No hot water for a shower. Needi continue?

Stayed 1 night in Jul 2024

6/10 Okay

Stephen

24 Feb 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

It was a fairly rainy ,cold day and we put the heating on in the room to warm it up. We went out to my mothers 80th birthday (so not a late one and when we came back the heating was none existent we shivered under the bed linen and froze? we could not take a shower in the morning as it was so cold. A shame really as we had seen some bad reviews on cleanliness but htis was not our problem.

Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

20 Mar 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hindsight is a wonderful thing

Unfortunately we booked a Deluxe Double Room with City View… Deluxe? Room was in a chalet place in car park, thin walls and no hot water… even after running tap for over 10 minutes… receptionist said it takes a long time for boiler to work…? City View.. was a brick wall outside window. Beware… make sure you check all details prior to booking before confirmation and payment. Appeared to be no interest in resolving any of the issues?

Stayed 1 night in Mar 2024

4/10 Poor

Verified traveller

14 Sep 2023

Disliked: Property conditions & facilities

The crown

Arrived check in fine but asked for £20 deposit on my credit card in case of damage was not happy with this One guest who had checked in was complaining about substandard showers View from bedroom was a brick wall with a alley which was not secured so not happy to leave the window open because I was on the ground floor Could not get television working The room was clean but I booked a executive deluxe room which by the photos was in the main hotel But I was put in the annex in a delux room The main hotel looks like it is being refurbished with a lot of building materials about Would not stay again

Stayed 1 night in Sep 2023

2/10 Terrible

Ian

30 Aug 2023

Disliked: Cleanliness, amenities, property conditions & facilities

Had to move rooms as the carpet was filthy. The ‘refurbished’ room had such a noisy fan that we couldn’t use the bathroom light, had no TV channels, we had to log into our own players, locks were broken but worst of all the shower was hardly usable. So overpriced for a truly awful stay. Management just didn’t get it and offered a maintenance man to fix the problems. Surely it shouldn’t be like this in the first place. Absolutely flabbergasted at the management response. A terrible double room for £95. I wouldn’t use ever again

Stayed 1 night in Aug 2023

4/10 Poor

Alice

16 Sep 2023

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

We stayed three weekdays here in a separate building from the old, charming looking place they picture. Basically it was terrible. The door to the room had a key pad with exposed batteries and wiring, although we had an actual key to open the door. The rooms did not have actual number plates on the doors, just hand-written numbers on stickers. The bed was hard, the traffic outside was noisy. The bathroom was a joke. No towel bars, no place to put your clothes or toiletries while taking a shower, not even a hook on the back of the door. Shower was so small that if you dropped anything you had trouble picking it up, plus there was nowhere within the shower to place your soap, shampoo, etc. took forever to get slightly warm water. The room was hot but they were able to provide a fan, though it was completely dust covered. Out in the hall, under the stairs to the second floor, was a pile of scrap wood. Ok, so then outside the building they had dug up a pipe and there were piles of lumber, bags of sand or something, the “ballroom” was filled with paint cans. As you enter the back of the main hotel building to go to the front desk there was a strong odor of some kind of solvent, who knows why? We were there for three weekdays and no one was doing any “refurbishing”. The two good qualities were that is was a convenient location to the heart of town, and the receptionist, Florence, was exceedingly gracious and personable.

Stayed 3 nights in Sep 2023

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