Search Hotels Near Sweden Dog Park, Brockport

" Very easy to find. Staff was great. And a special shout out to Kris the shuttle driver! He was amazing to us both drop off and pick up. He’s amazing !! Will always stay at BW when we fly out of Rochester "

"Room was clean. I had a meeting that I needed to attend and it would be late getting to the hotel I called ahead and the staff allowed me to check in early. I was able to get My key and check out my room and drop off my bags. Big relief for me. Cookie was delicious too "

"Staff was extremely friendly! The rooms were clean we just had an issue with the water not getting hot along with the lights and tv turning off by themselves after 15 mins they did send someone up to try t fix it but no luck… I didn’t get any compensation for the inconvenience "

"Gave us a different room than what we booked claiming they don’t have that type available during renovations (yet had available to choose online and pay the extra for). Yes, the hotel is under construction, but the cleanliness is not good and customer service was awful. It had snowed quite a bit & they had no one plowing or shoveling. Just a terrible experience and no empathy from staff who placed their inconveniences back on us, stating “it only was a small amount more you paid & still got a good price anyway when I asked for a refund on the extra I had paid for the upgrade I didn’t get. Will never stay here again! "

"Staff is very friendly. "

"No big issues. "

"The room was fairly clean but very outdated and. Broken down"

"N/A"

"The hotel called and cancelled our reservation as we were pulling into the parking lot after check in time. They offered no help in finding an alternate reservation and when I asked to speak to the manager they hung up on me. Went inside the lobby, which smelled so strongly of weed it was almost unbearable. The staff behind the desk was visibily trying to avoid dealing with me, so I left. Only got a refund because Expedia’s customer service is good. The hotel never offered or initiated one "