4/10 - Kém
Douglas
Đi cùng gia đình
28/08/2025
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
This is a 5 star property and the outside grounds were beautiful but the actual room itself was very dated, dirty, dusty, and was not the picture advertised. The bathroom was old, toilet was outdated, and there was black and pink mold in bathtub. We requested another room but they said it was full. The restaurants were overpriced. We paid $34 each for a limited variety buffet breakfast. There are no other restaurants close. I was told we can use facility at the 2 other Prince property within 5 min walking distance. I specifically asked if we can use the gym at Prince Sakura and was told yes. But when we went there, I was told it would cost $24 to use the gym and I would need to leave at 10 pm eventhough I got there at 8:45 pm. The sign said it was a 24 hr gym but they said it was only for their hotel guests? Also, the walk from Shinagawa station is uphill and not close to the station as noted. I’m very surprised this is a Prince property. I have photos of the mold but no option to upload on this review. I would not recommend coming to this property due to the uncleanliness of the rooms and the location of the property.
Douglas
Lưu trú 2 đêm vào Tháng 8, 2025
