Khách sạn Tsuru

"2泊3日、7人でとても楽しく過ごすことができました。 迷惑メールにチェックインのメールが届いてしまっていて、さらに消えてしまって暗証番号が見られなくなってしまい、管理人に電話させてもらいました。その時の対応もとても優しく、無事に中に入ることができました。ログハウスに行くまでの道がとても狭く、野生の鹿もいて、こんなところに本当にログハウスがあるのか？？と心配になりましたが、ちゃんとありました！ キッチン用品がもっとピカピカならさらにいいのになぁと思いました。そのため、清潔さは星3です。割り箸や紙皿を使いました。 BBQも最高に楽しかったです。屋根がちゃんとあって雨でも問題なくできました。 大きなスクリーンでSwitchをするのは初めてで、とても盛り上がりました。 とにかく楽しかったので、また行きたいし、おすすめです。"

"薬湯の効能が良い印象"

"一人旅でお世話になりました。 もう、スタッフ皆さんの心遣いが素晴らしい。富士山バックに写真撮ってくれたり、さりげなく話しかけてくれたり、必要なものを貸してくれたり。本当に温かいお宿でした。 お部屋も渋い和室ですが、洗面台やシャワールームは改装されていて綺麗。何より富士山と精進湖ビューが窓から広がり、とても静かで寛げまくりました。 ありがとうございました。きっとリピートします。"

"新しい建造物では無いがリフォームもされていて立地も素晴らしく部屋も広くゆっくり寛げるホテル"

"This was an amazing stay. The room was immaculate and clean. All amenities were in perfect working order. The food was top tier. The bus stop was right next to the building. I highly recommend checking it out if you plan on visiting Hakone."

"The property is a little run down but clean. The staff was rude when we were trying to check in. My husband and kids were behind me checking in and were told they couldn’t be there and shooed them away and then when my family moved down the hallway to wait me for me they came and asked them to move again. But no recommendation of where we would wait."

"スタッフ"

"The room was clean and spacious. Although the hotel is a bit older, everything is well maintained. The staff is very helpful and give support very quickly. The buffet restaurant is excellent with a very large selection of food and desserts. The staff also take care of used plates vert quickly. There also is a a very nice view of Mt Fuji from their garden."

"富士山が綺麗に見えてみんなで最高の時間を過ごせました!"

"Wonderful property with great hot spring facilities"

"A fantastic selection of food and drink at breakfast and lunch. Scenery is breath taking and worth the hour bus ride. As we booked last minute free shuttle bus was unavailable. 2mins walk to cable car and pirate ship. Trail walk around the lake. Our one night stay was not long enough. Bedrooms not huge but liked the proper shower"

"The room was stuffy and smelly, especially the pillow, it smelled terrible..."

"The staff are able to speak good English. Slippers and socks are provided in room for guests to wear them to Onsen."

"The room felt quite old and had a noticeable musty smell. There was also a significant amount of dust in the room, and I could see dust particles floating in the air. During my stay, my skin became irritated and itchy, which may have been related to the room environment. I hope the hotel can improve its cleaning standards, especially by vacuuming more thoroughly and addressing the musty odor. This would make the stay much more comfortable for future guests."

"Such a quiet relaxed stay after the hustle of Tokyo. Great hotel. Great breakfast. Will stay again."

"We had an amazing time at the Ten-Yu Hakone Property. Staff was helpful, we got very nice mountain facing rooms, and they gave us rooms together per our request. The rooms were super clean and beautiful. The dinner and breakfast buffet were excellent. we just wished we could have stayed longer. I would definitely recommend this property to everyone. I would give it 6 stars out of 5 if I could."