Khách sạn Twyford

"air conditioned room, very helpful in hot weather. very nice staff"

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"Staff were very friendly & helpful, room was well appointed although a little tired, food service excellent, standard pub style food with good size portion portions, would stay again"

"No toast or fried eggs at breakfast."

"It's close to the port, so you can walk to your cruise ship; it's always nicely located just across the street from the West Quay Mall, which is a great way to kill time. It's also around a 10-minute walk from a lot of other shops and restaurants, making this an ideal location. You can park your car in the mall's multi-story parking garage, which is convenient, although it's an extra charge you have to think about."

"Great location, great staff"

"Food poisoning the first night, rooms hotter than the sun, zero water pressure in the bathrooms. Constantly chasing staff for the most simple things. They ran out of ice. No fans for the rooms. No one collecting glasses or emptying an ash tray. Asked for a coffee in the morning and waited 15 minutes.. got up to ask where it was "oh i couldn't find you" yeah because you were in the kitchen flirting with the chef.. Could be such a wonderful place, if the staff weren't recreating Fawlty Towers"

"Hotel is easy to find and has plenty of parking. Rooms were fine, with enough space and necessary facilities. We needed three rooms, and staff had arranged that they were three adjacent rooms, which was good. Breakfast was excellent and the staff were very accommodating - we needed some breakfasts to take away for some of our party who were out running during breakfast service. Evening meal and service in bar were also good, even though it was a busy evening. We would definitely return to the...

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"Room was really clean and cosy nice. Bar and TVs were great. staff not so helpful my wife asked late staff the way to the toilet and he replied follow the signs ☺️"

"The positives were the airy room and lovely garden. The big negative was the buffet breakfast which they proudly claim to be award-winning. The reality is that for a 4 star hotel, the quality and range of options was extremely poor. Too many short cuts and cost cutting. The veggie options were limitd and not displayed on the tables and there were no extras (eg crushed avocado) even if you were willing to pay a bit extra. There was no fruit yogurt in individual pots and no higher quality healthy...

"The West Wing where we were staying was beginning restoration. Shortly, but not too sweetly; for reasons I would be happy to list on request, I consider that Management would benefit in reputation from closing the wing till completion, rather than continuing to exploit its present tired mediocrity."

"The staff in all areas could not have been more helpful. The hotel was spotlessly clean and well maintained. Th air conditioning was very welcome in the middle of a heat wave. The bed was very comfortable. We would happily stay here again."

"Considering this is a bed and breakfast establishment, it is excellent. We stayed in a twin room and the beds were very comfortable, with good quality bedding. Good shower, with rain head and normal head, towels were plentiful and soft. All very clean. We did not have breakfast, but the room looked well appointed. Large lounge and reception areas, with a billiard table in one room. All the staff were lovely."

"Outdated"

"A good hotel with helpful staff. Breakfast buffet good. Crazy practice of charging hotel guests to park but that seems to be a growing trend. Be honest and include the charge in the hotel costs instead of hiding additional costs."

"Wonderful tranquil location. Beautiful accommodation and lovely staff. The team went above and beyond when we were delayed for check in and served up an amazing breakfast the next morning 😁 Will definitely return 😁"

"Good choice of breakfast items"

"Dirty room that smelt of dog. Dog hairs on the carpet, skirting boards that looked like they hadn’t been wiped over in months. The mattress was an old type spring mattress with minimal support, so didn’t have the best nights sleep. This is the worst Holiday in room I have ever stayed in."

"Our double room was a bit small. Okay for a couple of nights, not so good if we’d wanted to stay longer. Also, like a lot of budget hotels, the windows on the ground floor were locked shut. Not great during the heatwave."