6/10 - Được
Alessandra
Đi cùng gia đình
31/07/2025
Không thích: Tiện nghi, dịch vụ
My experience at the Splendid Hotel was, unfortunately, just ok. The room was extremely small, with barely any space to move around, and there were no options to unpack or store clothing properly, which made the stay feel cramped and inconvenient.
I had specifically requested separate twin beds, but we were given a queen-size bed instead. Despite raising the issue, the request was ignored and not addressed during our stay.
On a positive note, the restaurant staff was truly lovely—very welcoming and kind, which made meals enjoyable. However, the reception and front door service could use significant improvement, both in attentiveness and guest care.
That said, the location was amazing—just a short walk to almost all major museums, tours, restaurants, and stores. It made exploring the city very convenient.
Overall, while the location and restaurant service were excellent, the room comfort and customer service left much to be desired. There are better options nearby in the same price range.
Alessandra
Lưu trú 3 đêm vào Tháng 7, 2025
