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"Was stuck in a blizzard and the staff was great trying to keep the kitchen open and everything running while they were dealing with limited staffing and weather challenges, which drove more than the average customers during this. Period."

"Live on Mackinac Island live the Hampton "

"Upon check-in the kid at the desk hardly looked up from his phone."

"Place was average as expected. We used the jacuzzi in the room and got a rude nock two times on the door from the guy at the front desk wanted to now if something was going on in the room because the room next door was complaining! Second time where told we could not use the tub anymore!!! The pool area was filthy. When we checked out the guy next store from us was complaining and was given a large discount! We were told since we booked through Expedia we could not be compensated? Probably...

"👍"

"Clean but dated. "

"."

"Evening check in person seemed annoyed she had to get off her phone to check us in, she was rude, we could definitely tell she didn't want to be there and that we were an inconvenience to her. Player's club staff also acted inconvenienced to assist us. No one seemed happy to be there. Room hallways were under remodel with wet paint signs and long nails sticking out of trim. Hotel definitely needs some updating."

"The lady at the desk who got stuck working in the storm was amazing... she deserves a raise "

"Water park is fun."

"Michelle behind the desk was a fantastic caring host. She took my special needs seriously and provided a great room for us. The nicest people I have encountered yet in Mackinaw City hotel staff. Angelita in housekeeping did such a great job getting our room ready and also so personable, friendly and helpful. Everything was clean and in good condition. This was a very good choice for us. "