Khách sạn West Springfield

"So busy place, ice machine was broken, breakfast was terrible."

"Lovely staff , decent room !"

"Everything was great, except the vent in the bathroom was full of dust!"

"Excellent "

"I’m a little upset of the odor, the cleanliness of the room itself and the TV was broken."

"I was disappointed because no towels available at pool area and when call to ask for towels I was told to give them 5 min and 30 min after I had to go to lobby to ask for towels again, didn't seem well staffed. Also this is my first experience on a Hotel where housekeeping comes in and changes garbage bags and puts towels in my room but don't clean the room, change or fix the bed sheets. Maybe Hotel policies to only do that after check out, but found that to not meet my expectations."

"The reviews were a bit inflated. Not a 9 star hotel but it is above average. Aging of the property is showing that it is a 7-8 star quality at best."

"What I like about this property is I can make one stop for the night at a really good rate for the area. The rooms are not fancy but have all the basics you need. The staff are very friendly. Both at the front desk and in the restaurant. So nice after a long drive to be able to have a good dinner and breakfast without having to drive again. The pork chops are amazing! This was my second time staying here and I will definitely stay again."

"Ice and clean hotel!"

"The blind in our room was stuck but the manager did fix the problem right away. The hot water in the shower took a long time to get warm. The breakfast did not include eggs or bacon.The place is older not like the big motels that we as a family have stayed at in the past maybe we expected more because of that factor."

"The room was not clean from last residents: there was a dirty towel under the shelf in the bathroom as well as a dirty kleenex and a tube of an unknown substance behind the nightstand next to one of the beds. Also, there was mold on the grout in the bathrrom and no towel racks..used towels had to be just thrown on the floor. In addition, the desk chair had a piece missing. Also, on three occassions I went down to the main desk, rang the bell and no one came to help. Although the breakfast was...

"Enjoyed the 2 bedrooms and 2 baths."

"The staff was great, no issues. The room was okay. The bathroom was a little dingy in the shower. You could see the corners were dusty in most places. My largest complaint was the beds. The mattresses were wildly uncomfortable and my back hurt after every night. The sheets were rough and the pillows were way too soft, no support at all. The breakfast was okay but the selection was limited. Most hotels I’ve stayed in at this price range have at least had pancakes or waffles to choose from. Had...

"Best staff ever, we really felt welcomed. The property was nice, there was a lot to do in the area."