Khách sạn West Springfield

"A friendly face greeted us when we arrived. Was a welcoming room and very quiet. Would recommend for anyone to stay and I will stay again."

"From last year to this year, things have changed. It wasn't great but it wasn't horrible. It was a difficult night of sleep as either downstairs had their television loud until well after 12am. I might have to rethink my next stay."

"The motel is very easy to find and the parking is plentiful for the number of rooms. I loved that I could park right across from my door and not have to do any steps. I travel with well behaved (show) dogs and the motel was very welcoming. The room was larger than I expected and it was nice to have the little dinette table to sit at instead of having to lounge on the very comfortable bed. It was warm inside when I first arrived but the A/C cooled it quickly. I'd love to go back next time...

"The beds are hard as a rock... along with the pillows... The breakfast was no good."

"The room size and accommodations were good. Only thing we had issues with was the mattress. Not very comfortable at all. But front desk also very friendly."

"Nice"

"Bed linens had hard browm stains on them upon arrival"

"Potentially soaking the shower heads regularly to prevent mold/water buildup. I had to clean the showerhead before giving my minor child a shower/bath, and thankfully my husband didn't see it. The mini fridge was not "cold", I noticed the back wall was cracked and there was ice buildup coming through the break itself. The worker at check-in said that there was someone working to restore the TV services, but at check-out we were told they were updating the system entirely. The TV remote did not...

"Room was great. Beds are very comfortable. They use blackout curtains which I need to sleep. Staff were welcoming and helpful."

"The staff upfront gave me a very hard time with checking in . I called to request early check in the lady upfront said yes when I called at 11:08am she said she would call me back . Another hour passed by and I called back she said they were in the process of cleaning the room . I arrived two hours later and the room was not ready and they have someone else the clean room when I arrived it had turned to 3:40pn before my room was ready I will not be booking this hotel ever again . "

"The breakfast was excellent 👌"

"Always a great Red Roof in conveniently located. Clean and quiet. Perfect for a quick overnight stay."

"The staff charged me for the room instead of just the deposit and then gave me attitude when I informed them the room was paid through Expedia in full area. There excuse was that “third party bookings” give them a hard time. That is no excuse to double charge me and just try to hand me room keys like all is well. All is not well. You just charged me full price for the room and not the deposit. The “oh well” attitude from the staff was unbelievable. The lady also called me by an ungodly word...

"First room assigned was still dirty, had to take kids and all our luggage back downstairs to get a new room assignment. Other people we traveled with had to wait 2 hours for their room to be ready"

"I found breakfast items cold. Bar and bar staff were great "

"Friendly staff and pleasant stay"