Khách sạn West Springfield

"I stayed from Friday to Monday morning and I really enjoyed my stay housekeeping lady was very nice and Quinzel and this other guy that worked this morning not sure his name (4/20 a.m worker) he very nice, I will definitely stay here again probably even make it my stay when I come monthly to MA. Thank you all for your kindness and cleanliness. "

"Clean and the staff was pleasant!"

"Breakfast was fair. Furniture and mattress need to be replaced. "

"If you are a parent of autistic children this is not the hotel for you. You can hear everything from the room upstairs which I had no issue with because I don’t complain since I know what it’s like but the manager came to my room and instead of politely asking me what was going on or if she can help me in any way or relocate me if it was needed but she did not do that instead her tone was cold and very dismissive. It’s understandable that noises bother people but I cannot do anything with my...

"Very modern and bright. Very clean and quiet"

"I reserved for a couple nights - would’ve liked to know there would also be a robotics convention at the same time and zero quiet - people running through the halls all hours and even knocking on my walls and door accidentally thinking it was their friends room /// horrible experience!! 50 people at a time in both the “free breakfast” and the pool/ spa - definitely didn’t eat no where to sit crowded and extremely loud from 6am - overall- staff was nice - I wish I stayed somewhere else also...

"Stayed here as part of a school event, so we had several rooms booked for a few days. The rooms were very dirty, especially the floors. The bathroom was fine but the floor was also dirty. I paid for an”upgrade”, but my room was no different than others. My room also had an odor, but after running the ac for a bit, it wasn’t as bad. A student said this was the worse hotel he has ever stayed at. I said I have stayed at worse but was almost just as worse. You get what you pay for. While we...

"El menú de desayuno podría mejorar. No tenían pan para tostadas. Todo los dias era revoltillo, sausage y papitas "

"Yes but the staff was very very unprofessional "

"Perfect area when in Springfield, closed to everything, staff super friendly!"

"Awesome stay everything was clean beautiful piece of history. I would strongly recommend it to anyone."

"We loved our stay here! It was cozy, inviting, clean & comfortable. Wayne and Kim were great hosts! We loved our daily stories & tasty breakfasts. Thanks so much for a great place to stay for our visit!"

"Excellent breakfast selection."

"We stay here when visiting our grandson and family. Always enjoy knowing HIE will be very good."

"Great stay as always!! Office staff are friendly and fix any issues promptly. The renovations have been coming along nicely!"

"This property was very nice and cozy, very few amenities, coffee and tea at front desk area however it was appreciated. Only draw back I had was the sheets were a little bit stained and there was only one trash bin in the room and non in the bathroom. I would rebook at this inn in the future, the attendant at the front desk was also very nice. "

"Breakfast was exceptional. We couldn’t have been happier during our stay."