2/10 - Tồi
Maria
Đi cùng bạn đồng hành
10/10/2025
Không thích: Tiện nghi, dịch vụ
On arriving we could see there was a big wedding on. We asked reception to assure us there would be no noise disturbance as were were there for 1 night before an early flight from Heathrow. We actually got 2 hours sleep as the noise, loud music etc carried on until 3.45am. And contrary to what she told us we could hear everything in the section we were in.
Also, be aware that if you have luggage, you are not offered help and there were 2 flights of steps to carry up and down.
No room service or car food ( only crisps and nuts)?on a Saturday evening and if you left the hotel you needed to drive and the car parks were full of wedding guests, parked everywhere as spaces were full.
I actually would like a refund as this was the worst nights sleep in a hotel ever in my life.
Upon leaving we informed the receptionist of our awful experience and he told us the manager would contact us and would offer a refund…. Nothing 6 days later. It’s nice looking hotel, very convenient for Heathrow but a hotel where you can’t sleep is actually not fit for purpose.
Maria
Lưu trú 1 đêm vào Tháng 10, 2025
